--- title: Overview slug: docs.elevateai.com description: Learn how ElevateAI APIs leverage AI, ASR, and NLP to convert audio conversations into text. Discover comprehensive tutorials for developers, authentication using API tokens, robust data security measures, and processing times. Explore language tags, voic docTags: createdAt: 2022-06-14T16:38:04.000Z --- # // Introduction **ElevateAI APIs** bring the best of **AI, ASR, and NLP** to your contact center – transforming conversations into accurate transcripts and actionable insights. With ElevateAI, you can: - **Transcribe conversations** with enterprise-grade accuracy - **Analyze interactions at scale** using CX AI models for sentiment, satisfaction, and compliance - **Activate intelligence instantly** with our Generative AI Feature Suite, including: - AutoSummary - Agent Coaching Assistant - Ask ElevateAI Q\&A - ... and more! ElevateAI lets you access key data necessary to ***understand conversations at scale**.* ![ElevateAI API Information Flow](https://api.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/uDt7j_nrR8UJLdZ0oEIHm_image.png "NiCE ElevateAI API Information Flow") :::hint{type="success"} **NEW:** **ElevateAI Echo** Meet Echo, ElevateAI's next generation transcription model – now available for enterprise use. Built for **high-accuracy speech recognition at scale**, Echo supports **50+ languages and dialects** with regional accent optimization, making it ideal for global applications. **With Echo, enterprises gain:** - **Advanced transcription accuracy** for complex conversations - **Multilingual support** tuned for diverse regional accents - **Scalable performance** to handle high-volume workflows with ease 🔗 [View the full list of languages supported by ElevateAI Echo](docId:6umizpOXhj2fcFgGarHy_) ::: # // Just Getting Started? [Get started](docId\:MCxT9ad7ZH7V59fXPy_7I) in under 60 seconds! Each [API Endpoint](https://docs.elevateai.com/tutorials/getting-started#E8Prs) includes a detailed `tutorial` with required parameters, code samples, and response examples/schemas to help with your integration quickly and efficiently. # // Not a Developer? You can transcribe and analyze `audio` interactions directly from the web-based ElevateAI portal, using our [No-Code Dashboard](https://docs.elevateai.com/tutorials/elevateai-dashboards#rVou-)! :::hint{type="info"} **We're here to help!** If you have any questions, our [team of product experts and developers](https://docs.elevateai.com/#4zATw) are available to provide [additional information and support](https://docs.elevateai.com/#4zATw)! ::: *** # Authentication Your **active API tokens** are used to authenticate requests on behalf of your account and grant access to a wide range of privileges. To protect your data and systems: - **Keep your tokens secure** at all times - **Never share API tokens** in publicly accessible locations, including: - Public GitHub repositories - Client-side code - Forums or documentation 🔒 **Treat API tokens like passwords** – exposing them can compromise your account. :::hint{type="info"} **NOTE:** To ensure authentication, all API requests must be made over HTTPS. Requests made over HTTP and/or API requests without an active API token will fail. ::: For your convenience and security, API tokens can be managed at any time using the [ElevateAI Manage Tokens Dashboard](https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv). *** # // Data Retention & Security With ElevateAI, **your data is yours**! :::hint{type="info"} **API Security** The **ElevateAI API** is secured using **Transport Layer Security (TLS) 1.2**, which encrypts all communication and protects data in transit. To further enhance security, the service also **supports TLS mutual authentication**, ensuring that only authorized clients can access the API. ::: **** **All source data is deleted promptly upon processing**. Analysis output is stored in our US-based data warehouse for up to 60 days, encrypted in transit and at rest, so that you may access your results. **NOTE:** After 60 days, ***all associated data is deleted and irretrievable***. If you have retrieved the desired results and would like to permanently delete all analysis data from our database prior to the 60-day standard retention period, you may do so *at any time* using the [Delete Data API Endpoint](docId\:Y_2_7nFL0UauuE05mJsX0). As a publicly traded company trusted by leading brands worldwide, we make data security a **top priority**. For additional information, please refer to the [ElevateAI Terms of Use and Privacy Notice](docId\:wkBbQ_Cf50IsO6zmqRcOk). *** # // Processing Times Remember, you can **retrieve the processing status of your interaction** at any time directly from a `GET`[API Endpoint](docId\:dg0fHnxsBeEqTYD1ruQrQ) or the [ElevateAI Interactions Dashboard](docId\:OZqMg2TQPCYBJjddHBrOU). ## Audio Files - **Post-Call **`Audio` interactions are **generally processed within \~2% of the total file duration.** - **Real-Time **`Audio` interactions are **generally processed in \~600-1200 ms.** ## Transcript and Chat Files - [Chat](docId\:iD41ifX7uC0RZDlb7RbtO) and [Transcript](docId:8OMp8XUfyRY9gaB1YIvul) interactions are **generally processed in seconds.** **NOTE**: Processing time across all file types – `Audio`, `Chats`, and `Transcriptions` – may vary due to your system integration configuration and the number of concurrent requests. *** # // Accepted File Formats & Sizes ## Audio File Formats ElevateAI supports all unencrypted audio types, whether single or dual channel. If you have questions or would like to see a full list of supported audio file types, contact the [ElevateAI Support Team](https://docs.elevateai.com/#4zATw). :::hint{type="info"} **Pro Tip**: For highest levels of accuracy, we suggest using stereo G.729A audio files. ::: Supported File Sizes -------------------- ElevateAI supports both uploads and downloads** up to 450MB**. *** # Transcription Models & Language Capabilities ## What's New? Introducing** ElevateAI Echo** – our newest, fastest, and most accurate transcription model. Echo is now available for enterprise use, supporting both **real-time** and **post-call** transcription. ## // Next-Gen Echo Transcription Model Our **Echo transcription model** is designed for **high-accuracy speech recognition at scale**, delivering up to **40% accuracy improvements** in benchmark testing. Echo supports **50+ languages and dialects** with automatic language detection, making it a powerful solution for global applications. **Built for enterprise needs, Echo provides: ** - **High transcription accuracy** for complex and industry-specific conversations - **Multilingual support **with optimization for diverse regional accents - **Scalable performance** to handle high-volume workflows without compromise - **Flexible deployment options**, including real-time and post-call transcription 🔗 [View the full list of languages supported by ElevateAI Echo](docId:6umizpOXhj2fcFgGarHy_) Echo is ideal for a wide range of media types – including** interviews, podcasts, videos, and calls** – and is further optimized for **Contact Center audio**! ## // Purpose-Built CX Transcription Model The **CX transcription model** was purpose-built for the contact center, drawing on decades of industry expertise and billions of real customer interactions. It delivers **high-accuracy transcription** optimized for complex, multi-speaker conversations, achieving a **Word Error Rate (WER) below 10%.** Designed for **cost-efficiency** and **seamless integration**, the CX model powers advanced customer sentiment analysis, enabling enterprises to strengthen compliance, enhance quality assurance, and improve customer experience outcomes. **Built for enterprise contact centers, the CX model provides:** - **High-accuracy transcription** tailored to customer service interactions - **Advanced speaker diarization** with robust multi-speaker handling - **Real-time insights** driven by sentiment and behavioral analytics The CX model supports all types of contact center media, delivering **affordable, scalable transcription** that fuels deeper CX intelligence and operational efficiency. # // Language Support & Model Capabilities ## Languages: CX Model Our **CX Model **supports the following languages: | **Language** | **Language Tags** | **PII Redaction** | | -------------------------- | ----------------- | ----------------------------------------------------------------- | | **North American English** | `en-us` | **Social Security numbers; Credit Card numbers; CVV/CVC numbers** | | **International English** | `en` | **Credit Card numbers; CVV/CVC numbers** | | **Latin American Spanish** | `es-419` | **Social Security numbers; Credit Card numbers; CVV/CVC numbers** | | **French** | `fr` | | | **German** | `de` | | | **Brazilian** | `pt-br` | | | **Japanese** | `ja` | | | **Cantonese** | `zh-YUE` | | | **Mandarin** | `zh-CMN` | | ## Languages: Echo Model Echo supports **50+ languages and dialects** with automatic language detection, making it a powerful solution for global applications. 🔗 [View the full list of languages supported by ElevateAI Echo](docId:6umizpOXhj2fcFgGarHy_) ## Languages: CX AI Models Our **CX AI models** generate reportable AI scores across key contact center metrics, including customer sentiment, satisfaction, and agent performance. View the complete list of supported languages for CX AI models: ::::Tabs :::Tab{title="Audio"} | **Language** | **Language Tag** | **CX AI Models** | | ----------------------------------------------------- | ---------------- | --------------------------------------------------------------------------------------------------------- | | **North American English** | `en-us` | [](https://docs.elevateai.com/cx-ai-features#nIOo8); **Sales Effectiveness** | | **International English** | `en` | [](https://docs.elevateai.com/cx-ai-features#nIOo8); [](https://docs.elevateai.com/cx-ai-features#nIOo8) | | **Latin American Spanish** | `es-419` | [](https://docs.elevateai.com/cx-ai-features#nIOo8) | | **Brazilian Portuguese** | `pt-br` | [](https://docs.elevateai.com/cx-ai-features#nIOo8) | ::: :::Tab{title="Transcript"} | **Language** | **Language Tag** | **CX AI Models** | | -------------------------- | ---------------- | -------------------------------------------------------------------------------------------------------- | | **North American English** | `en-us` | ****[](https://docs.elevateai.com/cx-ai-features#nIOo8)**; Sales Effectiveness** | | **International English** | `en` | [](https://docs.elevateai.com/cx-ai-features#nIOo8); [](https://docs.elevateai.com/cx-ai-features#nIOo8) | | **Latin American Spanish** | `es-419` | [](https://docs.elevateai.com/cx-ai-features#nIOo8) | | **Brazilian Portuguese** | `pt-br` | [](https://docs.elevateai.com/cx-ai-features#nIOo8) | ::: :::Tab{title="Chat"} | **Language** | **Language Tag** | **CX AI Models** | | -------------------------- | ---------------- | ---------------------------------------------------------------------------------------------- | | **North American English** | `en-us` | ****[Behaviors for CSAT](https://docs.elevateai.com/cx-ai-features#nIOo8); Sales Effectiveness | | **International English** | `en` | [Behaviors for CSAT](https://docs.elevateai.com/cx-ai-features#nIOo8) | | **Latin American Spanish** | `es-419` | [Behaviors for CSAT](https://docs.elevateai.com/cx-ai-features#nIOo8) | ::: :::: ## Languages: Generative AI Our **Generative AI endpoints** support all languages available in the **Echo transcription model. ** 🔗 [View the full list of languages supported by ElevateAI Echo](docId:6umizpOXhj2fcFgGarHy_) Generative AI endpoints can be invoked in real time: - **Declare -->** for chats and transcripts. :::BlockQuote **NOTE:** Audio files must be fully processed before they can be submitted for Generative AI analysis. ::: *** # // Error Handling ElevateAI uses conventional HTTP response codes for each API request. - Codes in the `2xx` range indicate the request was successfully executed. - Codes in the `4xx` range indicate a failure based on the information provided, e.g., a required parameter was omitted. - While rare, codes in the `5xx` range may indicate an error with the ElevateAI service. If a request is successful but an error occurs when uploading, downloading, or processing your interaction, a descriptive `errorMessage ` will be provided when [Checking the Processing Status](docId\:dg0fHnxsBeEqTYD1ruQrQ) of your interaction. :::hint{type="info"} **Need Additional Assistance?** Visit the [ElevateAI FAQ](https://www.elevateai.com/faq/) for more information – or [contact the ElevateAI team](https://docs.elevateai.com/#4zATw) – for additional help and expert guidance, tailored to your needs. Can't find what you're looking for across our documentation? Our [team of product specialists and engineers](https://docs.elevateai.com/#4zATw) is always here to help. **Still Need Help?** Contact the [ElevateAI Support team](mailto\:support@elevateai.com). ::: | **HTTP Status Code ** | **Summary**
| | --------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **400 – Bad Request** | The API request does not contain the expected parameters – either missing a required parameter or providing an unexpected value for a parameter. Prior to re-requesting, review the parameters and code examples within [the associated tutorial](https://docs.elevateai.com/tutorials#E8Prs). | | **401 – Unauthorized** | The API request is missing or passed an invalid `X-API-Token` in the header. Prior to re-requesting, confirm or request your API token within the [Manage Tokens Dashboard](https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv). | | **404 – Not Found** | Either the API request was made with an invalid/deleted `interactionIdentifier` in the path or analysis results have been requested prior to processing completion. Prior to re-requesting, confirm your API token within the [Manage Tokens Dashboard](https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv) and [Check your Request Processing Status](docId\:dg0fHnxsBeEqTYD1ruQrQ). | | **409 – Conflict** | The API request made can't be completed because you have previously [Uploaded an Audio file](docId\:XpI3oG0-QAqt0TNVXRRth) or provided a `downloadUrl` when [Declaring an Audio Interaction](docId\:PqLj1vqO7gTf0iqj1LBVN). | | **413 – Payload Too Large** | The ElevateAI service couldn't retrieve the uploaded file or the file is larger than the [maximum supported file size](https://docs.elevateai.com/#iZ75C). If you've [confirmed your file size](https://docs.elevateai.com/#iZ75C), [uploaded an Audio file](docId\:XpI3oG0-QAqt0TNVXRRth) – and are still receiving an error? Re-declare your interaction. | | **429 – Too Many Requests** | The API request to declare the interaction exceeds the quota associated with your account. To upgrade to a paid account – or request that your quota be increased – [contact our Sales and Partnerships team](https://docs.elevateai.com/#4zATw)! | *** # Daily Quotas: Free & Paid Accounts ## Free Accounts: Introducing Fast Start All users have access to **declare up to 10 free interactions per day** through** ElevateAI's Fast Start program**! The **Fast Start program** gives users ten (10) free interactions every day to explore our platform, no credit card required! With your free interactions, you can: - Transcribe calls using our [CX and Echo Transcription models](docId\:S9jOxP3aXKxPshr3ztM1j) - Test drive our newest offering: [Echo Real-Time Transcription](docId\:o_hjXU7Ra-ymCNvf5p52_) - Unlock insights across [sentiment, customer satisfaction, and agent performance](docId\:ZATcqMNsVApZs9WWKgeCn) with [Enlighten AI](https://docs.elevateai.com/cx-ai-features#zHkYJ) and [CX AI](docId:05yDvE34Wjax0rFhFWDxM) - Use our [ElevateAI Explore dashboard and reporting tool](https://www.elevateai.com/eai-explore/) for no-code reporting and analysis, using your data OR a sample data file! - Try our [GenerativeAI Feature suite](docId\:y-mPGjLgd3oo9VOazv562), including [AutoSummary](https://docs.elevateai.com/tutorials/generative-ai-api-endpoint-details#61S73), [Agent Coaching](https://docs.elevateai.com/tutorials/generative-ai-api-endpoint-details#OtHuN), and [Ask ElevateAI Q\&A](https://docs.elevateai.com/tutorials/generative-ai-api-endpoint-details#IKGCp) Have questions? Ready to upgrade to a paid account? Contact our [Sales and Partnerships team](https://docs.elevateai.com/#4zATw)! ## Paid Accounts By default, paid accounts have access to **declare up to 5,000 interactions per day**. If you require a higher limit, please [contact our Support Team](https://docs.elevateai.com/#4zATw) to request a limit increase. Learn more via [ElevateAI Pricing ](https://www.elevateai.com/pricing/)or [Request a Quote](https://www.elevateai.com/pricing/) for Enterprise Pricing and scalability! *** # // Additional Support Our team of product experts and developers are on call and here to help. For specific inquiries, please reach out to the appropriate team: | **Sales & Partnerships**
For enterprise pricing, high-volume packages, tailored quotes, or partnerships, contact: | [](mailto\:sales@elevateai.com) | | ----------------------------------------------------------------------------------------------------------------------------------- | --------------------------------- | | **Product & Technical**
For questions about transcription capabilities, model performance, or upcoming releases, contact: | [](mailto\:support@elevateai.com) | | **Legal & Compliance**
For inquiries about our Terms of Use, Privacy Policy, or other legal matters, contact: | [](https://legal@elevateai.com) | | **General Support**
For all other product, sales, or support-related questions, contact: | | **Need more help?** Contact the [ElevateAI Support team](mailto\:support@elevateai.com).