We are pleased to introduce our utility download page, designed to provide you with useful tools and resources to enhance your experience and ease your onboarding to ElevateAI.

Here, you will find a range of downloadable applications tailored to create a no-code, easy to use, pathway to rapid value.

We encourage you to explore the available options and click on the links to access the utilities that best suit your requirements.

The software provided herein is offered "as is" without any warranties of any kind, either express or implied. We make no representations or guarantees regarding the functionality, reliability, or compatibility of this utility software with your system or any other software.

This software is not officially supported, and no updates, enhancements, or technical support are guaranteed. It is recommended that you back up your data and use this software only if you are familiar with its functionalities and potential risks.

Use of this software constitutes acceptance of this disclaimer.

ElevateAI Send is your universal solution to send recorded interactions and metadata directly to ElevateAI. The application is designed to be used as a scheduled task to send calls and metadata from the previous day(s) to ElevateAI processing.

All media will be processed with ElevateAI and loaded into ElevateAI Explore for analytics and reporting.

For security & compliance, no recordings are downloaded to the local computer unless requested. See documentation for details.

This Windows utility provides a simple way to send a Quality/Coaching email to an agent based on a specific interaction. With it you can automatically generate an email to an agent with the following:

The email is launched in the default email client where it can be further edited and sent.

From this utility, you can also launch the playback URL to listen to the call.

NOTE: Some of the capabilities are dependent upon the metadata that was included when your calls were processed as well as the capabilities of the platform the calls reside in.

This command line utility provides a simple way to process a single media file - without requiring any integration. With it you can:

This application can be used in batch file scripting as well as PowerShell scripting if desired.

See the user guide for additional details and example.

This command line utility provides a simple way to process volumes of media files easily - without requiring any integration. With it you can:

Simply specify the required command line arguments and the utility will do the rest. See the user guide for additional details.

NOTE: 7zip (or equivalent) required to unzip application contents

The ElevateAI_Zendesk_Export utility is designed to export volumes of calls from Zendesk for loading into ElevateAI. It requires no integration or development for use.

The utility exports the calls and associated metadata to a local folder on your computer. This export can then be immediately loaded into ElevateAI with the ElevateAI_Loader utility.

The calls which are exported are those which are created with the Zendesk Talk™ module and associated with Zendesk Support™ tickets via comments.

One or more days’ worth of calls can be exported in a single run of the program.

We're here to help at support@elevateai.com.

Contact us at sales@elevateai.com to discuss your implementation today!