Utility Download Center

welcome to the elevateai utility download center – your centralized resource for accessing both pre release and general availability (ga) versions of elevateai utilities the utility download center is a curated collection of tools and resources designed to support your resource onboarding and enhance your experience with elevateai explore a range of no code applications designed to simplify adoption , reduce setup time , and accelerate time to value (ttv) using downloadable tools and resources built to simplify your experience we encourage you to explore the options available and download the utilities that best suit your needs if you don't see what you need, please contact us – we're here to help disclaimer the software provided herein is offered as is, without warranties of any kind, either expressed or implied we make no representations or guarantees regarding the functionality, reliability, or compatibility of this utility software with your system or any other software this software is not officially supported and no updates, enhancements, or technical support are guaranteed it is recommended that you back up your data and use this software only if you are familiar with its functionalities and potential risks use of this software constitutes acceptance of this disclaimer real time real time application downloads elevateai real time transcription pilot application want to pilot elevateai's real time transcription without having to develop an integration or application? this pilot application is for you! rather than requiring integration with your acd, recorder, etc to stream your audio, this application captures audio from your computer speaker and microphone this allows you to evalueate elevateai's real time capabilities on your own calls, without any up front effort or cost the application provides low latency real time transcription periodic autosummary and sentiment (every 30 seconds of the call) final autosummary and transcript of the complete interaction with a simple download and windows install, you can be up and running with real time transcription! post call post call utility downloads elevateai send for zendesk, zoomcc & gladly elevateai send is your universal solution to send recorded interactions and metadata directly to elevateai the application is designed to be used as a scheduled task to send calls and metadata from the previous day(s) to elevateai for processing all media will be processed with elevateai and loaded into elevateai explore for analytics and reporting for security and compliance, no recordings are downloaded to the local computer unless requested see documentation for details elevateai agent emailer this windows utility provides a simple way to send a quality/coaching email to an agent, based on a specific interaction with the agent emailer utility , you can automatically generate an email to an agent that includes the following call identifier call playback url elevateai generated autosummary elevateai generated agent coaching the email is launched in your default email client, where it can be further edited and sent from this utility, you can also launch the playback url to listen to the call note some of the capabilities included in this utility are dependent upon the metadata that was included when your calls were processed, as well as the capabilities of the platform the calls reside in elevateai processone this command line utility provides a simple way to process a single media file – without requiring any integration with it you can send a single media file to elevateai for processing include metadata for use with elevateai explore receive a formatted, textual transcript for the processed file retrieve the generative ai powered autosummary for the processed file new! elevateai processone now includes metadata mapping for your field names! this application can be used in batch file scripting, as well as powershell scripting, as desired please refer to the processone user guide below for additional details and examples elevateai loader this command line utility provides a simple way to process volumes of media files easily – without requiring any additional integration with the elevateai loader , you can send a folder of calls to elevateai for processing include metadata for use with elevateai explore automatically receive textual transcripts for all processed files track results of all files processed what's new? includes metadata mapping for your field names expanded to include autosummary capability includes agent coaching assistant genai feature capability automatically transcodes video into audio, reducing bandwidth utilitzation and avoiding file size limitations simply specify the required command line arguments and the utility will do the rest please refer to the user guide for additional details note 7zip (or equivalent) required to unzip application contents elevateai zendesk export utility the elevateai zendesk export utility is designed to export volumes of calls from zendesk for loading into elevateai it requires no integration or development for use the utility exports the calls and associated metadata to a local folder on your computer this export can then be immediately loaded into elevateai with the elevateai loader utility the calls which are exported are those which are created with the zendesk talk™ module and associated with zendesk support™ tickets via comments one or more days’ worth of calls can be exported in a single run of the program