NICE ELEVATEAI INVOICING POLICY
Last Updated: November 18, 2022
You understand and agree that you may be invoiced by NICE, or its affiliates, as described in this Invoicing Policy.
1. ElevateAI Transcription Microservice
The ElevateAI Transcription Microservice is invoiced based on the amount of audio processed by the Microservice each month (“Transcription Usage”). Additional charges apply for Transcription Usage that includes the ElevateAI Transcription - CX AI (“Transcription-CX AI Usage”).
b. ElevateAI Transcription Microservice - Base Transcription.
Transcription Usage is accrued in one-second increments, and invoiced monthly in arrears based on the tiered pricing table outlined below:
Hours (per Month)
Price (per Second)
0 – 30,000
30,000 – 150,000
150,000 – 750,000
As an example, if the service processes 40,000 hours (144,000,000 seconds) of audio within the month the total fees for Transcription Usage are [108,000,000 seconds accrued in T1 * $0.000098 per second] + [36,000,000 seconds accrued in T2 * $0.000084 per second] = $13,608.00.
As another example, if the service processes 20,000 hours (72,000,000 seconds) of audio within the month on 10,000 hours (36,000,000 seconds), then Your total fees equal [72,000,000 seconds accrued in T1 * $0.000098 per second] for Transcription Usage for equaling a total of $7,056.00.
c. ElevateAI Transcription Microservice – CX AI.
An additional charge of $0.000015 per audio second is charged on all audio processed by the Microservice where the includeAIResults parameter is set to true when declaring an interaction.
As an example, if the service processes 20,000 hours (72,000,000 seconds) of audio within the month and You leverage Transcription-CX AI on 10,000 hours, then Your total fees equal [72,000,000 seconds accrued in T1 * $0.000098 per second] for Transcription Usage + [36,000,000 seconds * $0.000015 per second] for Transcription-CX AI Usage equaling a total of $7,596.00.
2. ElevateAI CX AI Standalone Microservice
CX AI may be used as an enhancement feature to the ElevateAI Transcription Microservice, as described elsewhere, or You may choose to upload your own / third-party text files (e.g., transcripts, chats) for processing by ElevateAI CX AI Standalone (“ElevateAI CX AI Standalone Microservice”).
b. ElevateAI CX AI Standalone Microservice.
The ElevateAI CX AI Standalone Microservice is invoiced based on the number of Words processed by the Microservice each month (“CX AI Standalone Usage”). ElevateAI CX AI Standalone Microservice Usage is accrued in 1,000-Word increments, with a minimum processing charge of 1,000 Words, and invoiced monthly in arrears at a rate of $0.01 per 1,000-Word tranche.
For purposes of all ElevateAI Microservices and features, “Word(s)” means one or more characters separated by a space, new line, tab, or a combination of these.
As an example, if You process 3 files having 400, 600, and 1,900 Words respectively, You will have a total CX AI Standalone Usage of 4,000 Words requiring four 1,000-word tranches = $0.04.
3. Invoicing and Payment Terms and Taxes
a. Invoices shall be issued in accordance with this ElevateAI Invoicing Policy. You will pay all fees and expenses to NICE in U.S. Dollars or in the currency stated in the invoice. Payment in full for all invoices is due within thirty (30) days following the date NICE sends an invoice to the designated billing email associated with Your account (the “Invoice Date”). With respect to any amount due to NICE which is not paid within thirty (30) days following the Invoice Date, NICE may apply interest at the rate of one and one-half percent (1½%) per month, or such lesser amount required by law, assessed from the due date through the date of payment. Without waiving any of its rights or remedies under the Terms or at law, NICE reserves the right to suspend delivery of your use of ElevateAI until any amounts that are outstanding and past due are paid to NICE in full.
In limited circumstances, NICE may, in its sole discretion, accept Your purchase order for ElevateAI. However, Your purchase orders, if any, are for Your administrative purposes only, and any preprinted terms on Your purchase orders will not add to, modify, or have any effect on the Terms.
b. You shall, in addition to the other amounts payable under the Terms, bear and pay all sales and other taxes, federal, state or otherwise, however designated that are levied or imposed by reason of the transactions contemplated hereunder, but excluding taxes on NICE’s net income. Without limiting the foregoing, if any such taxes are imposed upon and paid by NICE, You shall reimburse NICE within thirty (30) days of receipt of an invoice from NICE for such amount. If, at any time, You claim that your payment for use of ElevateAI pursuant to the Terms is exempt from any taxes, it shall be Your responsibility to provide NICE with the appropriate tax exemption certificate(s). In the absence of valid proof of exemption, NICE reserves the right to charge You for, and You agree to pay, the applicable taxes.
4. Free Accounts
For testing purposes, You may be provided a free account for limited nonproduction use of ElevateAI (“Free Account(s)”). Such Free Accounts are permitted up to 100 processing requests per calendar month. Such Free Accounts are subject to revocation at any time.
5. Credit Card Prepayment
If You elect to use the credit card prepayment option through NICE’s third-party payment processor, then only the ElevateAI Transcription Microservice - Base Transcription Pricing Tier 1 in Section 1.b. above shall apply, regardless of the total Hours (per Month) You purchase. Prepaid units of Usage are not refundable and shall expire 12 months following purchase. Notwithstanding anything contained herein to the contrary, in the event You elect to prepay with a credit card, then: (a) Section 3.a. shall not apply to such prepayments; and (b) the estimated Taxes shall be invoiced at the time of such prepayment.