---
title: Getting Started
slug: tutorials
description: Learn how to access ElevateAI, an AI-powered platform that offers eight different endpoints for generating and retrieving insights. Start by creating a free account to receive an API token for authentication and usage tracking. Explore the platform's Inte
docTags: 
createdAt: 2022-06-21T20:32:15.000Z
---

# <font color="#3694fc">//  </font>Step 1: Create an Account&#x20;

[Create a free account](https://app.elevateai.com/Auth/SignUp) to gain immediate access to **NiCE ElevateAI**.

**Through our [new Fast Start program](https://docs.elevateai.com/?_gl=1*mlnm4g*_gcl_au*MTc1NTkzODA0OC4xNzUyODcyNDU2*_ga*OTM5MjY0MjQ0LjE3NTI4Njg0Nzk.*_ga_CVLQ99C4B6*czE3NTkzMzM3OTkkbzY0JGcxJHQxNzU5MzM0MTg2JGo2MCRsMCRoMA..#iwwlY), free accounts have access to declare up to 10 interactions for processing per day**!&#x20;

If you are interested in upgrading to [a paid account](https://docs.elevateai.com/?_gl=1*mlnm4g*_gcl_au*MTc1NTkzODA0OC4xNzUyODcyNDU2*_ga*OTM5MjY0MjQ0LjE3NTI4Njg0Nzk.*_ga_CVLQ99C4B6*czE3NTkzMzM3OTkkbzY0JGcxJHQxNzU5MzM0MTg2JGo2MCRsMCRoMA..#iwwlY):

- [Submit a request](https://app.elevateai.com/UpgradeAccount) within the ElevateAI application
- Contact us directly at [sales@elevateai.com](mailto\:sales@elevateai.com) for help&#x20;



# <font color="#3694fc">//  </font>Step 2: Get Your Access Token

To [enable authentication](https://docs.elevateai.com/#N3E6E) and [usage tracking](https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv), an active **API token** associated with your account will be included in each request made to the ElevateAI API.&#x20;

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You are [issued an API token](https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv) immediately upon account creation.



To access your API token, simply navigate to the [Manage Tokens Dashboard](https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv).
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![](https://api.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/_-1Ym9cFKbA3DORZI8USP_image.png)
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# <font color="#3694fc">//  </font>Step 3: Start using ElevateAI

You're now ready to use ElevateAI to **generate transcriptions, uncover CX AI insights, create AutoSummaries, query your data with Ask ElevateAI Q\&A, and more!**

Within the **Interactions resource**, there are **eight (8) different endpoints** that let you generate and retrieve insights instantly to power your applications:

## Workflow Overview

- [ ] Declare your interaction media: [audio](docId\:PqLj1vqO7gTf0iqj1LBVN), [chat](docId\:iD41ifX7uC0RZDlb7RbtO) or [transcript](docId:8OMp8XUfyRY9gaB1YIvul)
- [ ] [Check processing status](docId\:dg0fHnxsBeEqTYD1ruQrQ)&#x20;
- [ ] **Retrieve results once processing is complete:&#x20;**

* **[Get CX AI Insights](docId:05yDvE34Wjax0rFhFWDxM)**
* [Get Phrase-by-Phrase Transcripts](docId\:Lb05bq-53XEiIWV5lXi9k)
* [Get Punctuated Transcripts](docId\:ETiGRCBkICBUnyR5t0RYg)
* [ElevateAI Generative AI API calls](docId\:y-mPGjLgd3oo9VOazv562)



:::hint{type="info"}
**NOTE:** For **chat and transcript interactions**, **[ElevateAI Generative AI API calls](docId\:y-mPGjLgd3oo9VOazv562)** do **not** require processing to be completed before retrieval.
:::



# <font color="#3694fc">//  </font>API Process Flow&#x20;

The diagram below illustrates the **ElevateAI API process workflow** across the different supported source types.

:::hint{type="info"}
**NOTE**: For most use cases, we recommend a **multi-threaded architecture** in the calling application to maximize throughput.
:::



![](https://app.archbee.com/api/optimize/0vouXCbqGjWUO0m1lvThe-IsHe1Soc4UQhfdQT_9mKr-20241220-151159.png "Process Flow for audio, chat, and transcript interactions ")

# <font color="#3694fc">//  </font>ElevateAI API Endpoints

The following chart lists the available **ElevateAI API Endpoints**. &#x20;

For most Generative AI endpoints, there are two versions: **CX and Generic**.

The **CX Endpoints** have been listed below; for additional information on the **Generic Endpoints**, please see [Generic GenAI Endpoints](https://docs.elevateai.com/tutorials/generative-ai-api-endpoint-details#CF4_Q).

| **Method**                                | **Path**                                                                                                                                                                                                                                                                                                                                                       |
| ----------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <font color="#3b9f0f">`POST`</font>****   | https\://api.elevateai.com/v1/interactions<br />*Tutorial:&#x20;*<font color="#3694fc">***Declare an interaction for processing via*** </font> [audio](docId\:PqLj1vqO7gTf0iqj1LBVN)*,&#x20;*[transcript](docId:8OMp8XUfyRY9gaB1YIvul)*,&#x20;*<font color="#3694fc">***or*** </font> [chat](docId\:iD41ifX7uC0RZDlb7RbtO)<font color="#3694fc"> </font>****** |
| <font color="#3b9f0f">`POST`</font>****   | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/upload<br />*Tutorial: &#x20;*[Upload an Audio File](docId\:XpI3oG0-QAqt0TNVXRRth)**<font color="#3694fc"> </font>                                                                                                                                        |
| <font color="#2166ae">`GET`</font>****    | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}<br />*Tutorial: &#x20;*[Retrieve Declared Parameters](docId\:m4rtu1uF1II3kNQYmoGVW)                                                                                                                                                                       |
| <font color="#2166ae">`GET`</font>****    | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/status<br />*Tutorial: &#x20;*[Check Processing Status](docId\:dg0fHnxsBeEqTYD1ruQrQ)                                                                                                                                                                     |
| <font color="#2166ae">`GET`</font>****    | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/transcript<br />*Tutorial:*<font color="#23c9ff">  </font>[Retrieve Phrase-by-Phrase Transcript](docId\:Lb05bq-53XEiIWV5lXi9k)                                                                                                                            |
| <font color="#2166ae">`GET`</font>****    | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/transcripts/punctuated<br />*Tutorial: &#x20;*[Retrieve Punctuated Transcript](docId\:ETiGRCBkICBUnyR5t0RYg)                                                                                                                                              |
| <font color="#2166ae">`GET`</font>****    | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/ai<br />*Tutorial: &#x20;*[Retrieve the CX AI Results](docId:05yDvE34Wjax0rFhFWDxM)                                                                                                                                                                       |
| <font color="#2166ae">`GET`</font>        | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/gen-ai/cx/summary<br />*Tutorial: &#x20;*[Retrieve GenAI Summary Details](docId\:py9qfIjQtuD9wPoxeFk6h)                                                                                                                                                   |
| <font color="#2166ae">`GET`</font>****    | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/gen-ai/cx/summary/details<br />*Tutorial: &#x20;*[AutoSummary Details](docId\:py9qfIjQtuD9wPoxeFk6h)                                                                                                                                                      |
| <font color="#2166ae">`GET`</font>****    | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/gen-ai/cx/agent/action-items<br />*Tutorial:&#x20;*[Agent Action Item Details](docId\:M7Hvxdu1jgbCyWecdjs7f)                                                                                                                                              |
| <font color="#2166ae">`GET`</font>        | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/gen-ai/cx/agent/coaching-assistant<br />*Tutorial:*<font color="#3694fc"> </font>[Agent Coaching Assistant Details](docId\:IZ0l4zGhuyavqt8eOko5e)                                                                                                         |
| <font color="#2166ae">`GET`</font>        | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/gen-ai/cx/topics<br />*Tutorial:&#x20;*[Generative AI API Endpoint Details](docId\:ol6-WOAnmVfYuBweZq8rP)                                                                                                                                                 |
| <font color="#2166ae">`GET`</font>****    | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/gen-ai/cx/conversation-composition<br />*Tutorial:&#x20;*[Conversation Composition Details](docId\:GTea9zNcSDE9X6kUf617r)                                                                                                                                 |
| <font color="#2166ae">`GET`</font>        | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/gen-ai/cx/ask<br />*Tutorial:&#x20;*[Retrieve Ask ElevateAI Q\&A Details](docId:1I0wcohMqTQ17c6TNVanO)                                                                                                                                                    |
| <font color="#3b9f0f">`POST`</font>****   | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}/gen-ai/cx/ask<br />*Tutorial:&#x20;*[Submit Question to Ask ElevateAI Q\&A](docId:4JbLvbXQcii7uM6Vr1NzH)                                                                                                                                                  |
| <font color="#eb144c">`DELETE`</font>**** | https\://api.elevateai.com/v1/interactions/\{<font color="#3694fc">**interactionIdentifier**</font>}<br />*Tutorial:&#x20;*[Delete Data](docId\:Y_2_7nFL0UauuE05mJsX0)                                                                                                                                                                                         |

# <font color="#3694fc">//  </font>Sample Audio Files

::File{src="https://api.archbee.com/api/presign/1M04sW8luRoDRHuWICG7y/dVgNRXlcDIwRAxkh-KOs2_audio-sample-1.wav" label="Audio Sample 1.wav" uploadAsPublic="false"}

:::hint{type="info"}
**Not a Developer?**
You can process audio files and retrieve results within the ElevateAI app with our [No-Code Dashboard](https://docs.elevateai.com/tutorials/elevateai-dashboards#rVou-), no coding knowledge required!
:::

Contact our [Sales & Partnerships team](https://docs.elevateai.com/#4zATw) to upgrade your account today!

**Need more help?** Contact the [ElevateAI Support team](mailto\:support@elevateai.com). &#x20;