--- title: Boosted Phrases slug: tutorials/boosted-phrases createdAt: 2025-10-17T16:10:12.113Z --- # // Boosted Phrases  **Boosted Phrases** in ElevateAI Echo Real-Time Transcription (RTT) improve accuracy for uncommon or domain-specific terms.  By assigning higher recognition priority to   designated phrases, ElevateAI increases transcription confidence for brand names, acronyms, and specialized terminology.  A **Boosted Phrase **can be a single word or short phrase. During transcription, these terms receive higher weighting in the language model, increasing the likelihood of accurate recognition – even when parsing noisy audio or if the words being used sound like other words.  # // When to use Boosted Phrases  Boosted Phrase are especially effective for use with:  - **Industry terms and acronyms **common in regulated sectors - **Product, feature, or brand names** required exact spelling - **Commands or trigger phrases** for voice workflows - **Proper nouns** like people, companies, or locations  **Example Uses of Boosted Phrases** | Phrase  | Use Case  | Description  | | ------------------------- | ---------------- | ------------------------------------------------ | | ElevateAI  | Brand name  | Ensures brand recognition consistent  | | CXone  | Product name  | Improve accuracy for NiCE ecosystem references  | | PCI DSS  | Compliance term  | Enhances recognition for regulatory acronyms  | | Agent Coaching Assistant  | Product feature  | Keeps multi-word features transcribed correctly  | # // Things to Keep in Mind: Limitations & Behaviors  Using Boosted Phrases does not guarantee recognition; it only **increases the probability** that the intended phrase is used in your transcription efforts. Additionally, please note that:  - Each API token supports **up to 50 Boosted Phrases per language** - When the **50 Boosted Phrases limit** is reached, existing entries must be deleted before adding new ones - Duplicate phrases are automatically ignored - The **limit counter** updates as Boosted Phrases are added or removed - Tokens can contain **multiple language lists**, but only **one list per language** - Boosted Phrases list order ***does not* affect priority**; all boosted terms are weighted equally - Boosted Phrases lists are** automatically applied **during transcription when the associated API token is used - To use Echo Real-Time Transcription without Boosted Phrases, be sure to use a token that does not have a Boosted Phrase list defined. **PRO TIP:** Use the Boosted Phrases feature selectively: over boosting can reduce accuracy by increasing false matches. Focus on high-value terms that consistently impact results.  # // Using Boosted Phrases  ## 1. Manage at the API Token Level  - **Boosted Phrases **lists are attached to specific API tokens, allowing token-level customization - For example, your Customer Support token might include different phrases than your Sales token ## 2. Access the Phrase Editor  - Log into the **ElevateAI Portal **\<app.elevateai.com> - Your security level within your account determines your access to the Boosted Phrases list **Access Level by Role** | Role  | Access Level  | | --------- | --------------------------------- | | Owner   | Full Access (View, Edit, Create)  | | Admin  | Full Access (View, Edit, Create)  | | API User  | View Only Access  | | Explore  | No Access  | - Navigate to **Manage API Tokens** - Locate the desired token and select **Edit Phrases **to open the** Phrase Editor UI** - Only account Owners or Admin can edit a Boosted Phrase list ![Use the Phrase Editor to define and edit your Boosted Pairs](https://app.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/I6Whb0iPli27DC1uZ3npc_.blob "Phrase Editor UI") ## 3. Select a Language  - Choose the language you wish to edit - Each API token supports one Boosted Phrases list per language :::hint{type="info" indent="2"} **NOTE: **A dot next to a language indicates that there is an existing **Boosted Phrases** list  ::: ## 4. Add or Edit Phrases  - Click **Add Phrase **to create a new entry, then enter your **Boosted Phrases** terms - Click **Save** to attach the updated list to the token - The **phrase limit counter** will update when you add a new word/phrase - You can **add up to 50 words to be boosted** during transcription - Two word phrases will count as two words towards your limit ##  5. Delete or Copy Lists  - To **Delete** a **Boosted Phrases** pair, click the **Trash icon** beside the entry - To **Copy **a **Boosted Phrases **pair from another token, select **Copy From** and select which token to copy the Boosted Phrases list from :::hint{type="info"} Copied phrases must be in the same language as the original token ::: :::hint{type="info"} Boosted Phrases can be copied from one token to another but can only move across the same language selection. Coping a list could result in the limit being exceeded. Lists exceeding the limit must be reduced before saving. ::: - ElevateAI will return a list of tokens, allowing you to select the list of Boosted Phrases you want to copy from - A dot next to a language indicates that there is an existing Boosted Phrases list on that token ## 6. Disable Boosted Phrases  - To **transcribe without Boosted Phrase**, use a token that **does not have an associated list**. - To** remove the Boosted Phrase** feature completely, delete or disassociate the list in the portal. # // Best Practices  - Apply boosts to **high impact, high variance terms** - **Avoid boosting** generic or common words - Evaluate results regularly and **refine lists per vertical or language** - **Use version control across your lists** before making major edits - **Keep lists concise** to minimize performance overhead - **Use descriptive token names** to simplify multi-list management - **Test results regularly** to validate accuracy improvements **PRO TIP: **Start with 10-15 critical phrases per language – testing transcription accuracy – and expand only if performance improves.  :::hint{type="info"}   **Need more help?** Contact the [ElevateAI Support Team](mailto\:support@elevateai.com). :::