Check the Processing Status

// // overview leveraging the unique interactionidentifier returned upon successfully declaring the audio https //docs elevateai com/tutorials/declare an audio interaction , transcript https //docs elevateai com/tutorials/declare a transcript , or chat https //docs elevateai com/tutorials/declare a chat interaction interaction, this endpoint enables you to instantly retrieve detailed updates on the current status of your interaction analysis pro tip we recommend checking the status at most every 30 seconds for an audio file and every 5 seconds for a chat or transcript when this get get request successfully executes, an http status is returned to indicate the request was successful, along with a json response providing details https //docs elevateai com/tutorials/check the processing status#xzq5r on the processing status of your interaction if an error occurs when requesting the status, a standard http response code is retuned to indicate the request was unsuccessful, along with a json response containing additional details to assist in troubleshooting troubleshooting sample api response { "identifier" "bd5c92f3 c228 44a6 91bf b52672569878", "status" "processed", "declared" "2022 06 17t21 23 06 137087z", "uploaded" null, "downloaded" "2022 06 17t21 24 53 639208z", "processed" "2022 06 17t21 29 05 071z", "errormessage" null } you are only able to retrieve the phrase by phrase transcript https //docs elevateai com/tutorials/get phrase by phrase transcript , punctuated transcript https //docs elevateai com/tutorials/get punctuated transcript and/or cx ai https //docs elevateai com/tutorials/get cx ai results associated with the interaction once the status indicates the interaction has been processed note only interactions that have been processed will result in applicable usage billing see the elevateai invoicing policy invoicing policy for more information // // request parameters & code example // // response schema schema element type description identifier string unique interactionidentifier associated with the request status string current status https //docs elevateai com/tutorials/check the processing status#c4rgf of interaction declared string date/time, formatted according to iso 8601 (utc) iso 8601 (utc) , that the interaction was successfully declared uploaded string or null if applicable, date/time formatted according to iso 8601 (utc) iso 8601 (utc) that an interaction provided directly to the api was successfully uploaded to elevateai and ready to be entered into the processing queue downloaded string or null if applicable, date/time formatted according to iso 8601 (utc) iso 8601 (utc) that an interaction provided via downloaduri was successfully downloaded and ready to be entered into the processing queue processed string or null if applicable, date/time formatted according to iso 8601 (utc) iso 8601 (utc) that processing was complete and results available to be retrieved errormessage string or null if applicable, human readable description of errors https //docs elevateai com/#qofti encountered when uploading, downloading, or processing the interaction that must be addressed prior to re declaring an interaction if you need additional support, please contact us at support\@elevateai com support\@elevateai com and include the message provided ( note typically, declaring the same call again will not resolve the issue) note all source data has been deleted once status indicates either processed or processingfailed status definitions status description declared an audio interaction has been successfully declared with a downloaduri and the file is waiting to be inserted into the download queue or a transcript or chat interaction has been successfully declared and is waiting to be inserted in the processing queue filependingupload an audio interaction has been successfully declared without a downloaduri , and is waiting for the associated file to be uploaded directly to the api https //docs elevateai com/tutorials/upload an audio file fileuploading an audio file associated with this interaction has been provided directly to the api and is in the process of being uploaded by the service fileuploaded an audio file associated with this interaction has been successfully uploaded and is waiting to be inserted into the processing queue fileuploadfailed there was an error encountered when uploading an audio file to the elevateai system reference additional information returned in the errormessage element re upload the file for processing filependingdownload an audio interaction has been successfully declared with a downloaduri , and the file is in queue to be downloaded filedownloading an audio interaction has been successfully declared with a downloaduri and the file is in the process of being download from the url provided filedownloaded an audio interaction has been successfully downloaded from the provided downloaduri url, and is waiting to be inserted into the processing queue filedownloadfailed there was an error encountered when downloading an audio file to the elevateai system from the downloaduri url reference additional information returned in the errormessage element and confirm you have provided a valid file format https //docs elevateai com/overview#yuz5g prior to re declaring pendingprocessing the audio , transcript , or chat interaction is in queue for processing processing the audio , transcript , or chat interaction is actively being processed by the service processed the audio , transcript , or chat interaction has been successfully processed and you are now able to retrieve the phrase by phrase transcript https //docs elevateai com/tutorials/get phrase by phrase transcript , punctuated transcript https //docs elevateai com/tutorials/get punctuated transcript and/or cx ai https //docs elevateai com/tutorials/get cx ai results associated with the interaction processingfailed there was an error error encountered while processing the audio , transcript or chat interaction reference additional information returned in the errormessage element and contact us at support\@elevateai com support\@elevateai com with any additional questions ( note typically, declaring the same call again will not resolve the issue)