--- title: ElevateAI Dashboards slug: tutorials/elevateai-dashboards description: Explore the various dashboards available on the ElevateAI platform, including the Active Jobs Dashboard and the Interactions Dashboard. Track interactions by file type and status, and easily view and download results from audio, transcript, and chat inter docTags: createdAt: 2022-08-09T11:58:08.000Z --- # // Usage Dashboard The [Usage Dashboard](https://app.elevateai.com/Dashboard?Metric=Usage) provides visibility into: - The **total length of files processed** by each available microservice - The **number of processing requests declared**, tracked against your ::::VerticalSplit{layout="right"} :::VerticalSplitItem Dashboard data (and any exported usage reports) automatically adjust based on the selected time range: **Current Month**, **Previous Month**, or **Last 60 Days**. ::: :::VerticalSplitItem ![](https://api.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/A_5Kiw0X8_7zYNrwK7jDd_image.png) ::: :::: Overall usage for the selected timeframe is displayed **at the top of the dashboard**, broken down by microservice: ![](https://app.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/YkBFpndKmIvQGSItvKff8_image.png "Overall usage within selected timeframe") | **Transcription** | Total time (to the nearest hour) of all successfully processed `audio` interactions | | ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Elevated Accuracy** | Total time (to the nearest hour) of all successfully processed audio interactions where **`audioTranscriptionMode`** is prioritized for [`highAccuracy`](https://docs.elevateai.com/transcription-features#Zdvfx) | | **CX AI ***(hours)* | Total time (to the nearest hour) of all succesfully processed `audio` interactions where [`includeAiResults`](https://docs.elevateai.com/cx-ai-features) is defined as **true** | | **CX AI ***(words)* | Total number of words (rounded up to the nearest 1,000 words for each interaction) of all successfully processed **`transcript`** and `chat` interactions | Beneath the **Usage by Date **graph, a table provides detailed usage for each microservice, grouped by the applicable tokens within the selected timeframe. ![](https://app.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/vV--3AmLaJHMuRp0Hed64_image.png "Usage within selected timeframe, by microservice") | **Name** | Name associated with the token, editable in the [Manage Tokens Dashboard](https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv) | | --------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Token** | Last 4 characters of token | | **Last Request (UTC)** | Date/time (in UTC) of the most recent [audio](docId\:PqLj1vqO7gTf0iqj1LBVN), [chat](docId\:iD41ifX7uC0RZDlb7RbtO), or [transcript](docId:8OMp8XUfyRY9gaB1YIvul) interaction declared with the token | | **Requests** | Total number of **`audio`**, **`transcript`**, and **`chat`** interactions declared with the token | | **Transcription Hours** | Total time – represented as a fraction of hours – of all successfully processed **`audio`** interactions | | **Elevated Accuracy Hours** | Total time – represented as a fraction of hours – of all successfully processed **`audio`** interactions where **`audioTranscriptionMode`** is prioritized for [`highAccuracy`](https://docs.elevateai.com/transcription-features#Zdvfx) | | **CX AI Hours** | Total time – represented as a fraction of hours – of all successfully processed **`audio`** interactions where [`includeAiResults`](https://docs.elevateai.com/cx-ai-features) is defined as **true** | | **CX AI Words** | Total number of words – rounded up to the nearest 1,000 words for each interaction – of all successfully processed **`transcript`** or **`chat`** interaction | Based on the selected time period, you can **export usage details** to view processing length by date and token. The export provides additional granularity, allowing you to track usage both **in total and by date** for each applicable token. *** # // Spend Dashboard The **[Spend Dashboard](https://app.elevateai.com/Dashboard?Metric=Spend)** provides visibility into the **total billing impact **of ElevateAI usage and is only available for customers with a **Paid Account.** Dashboard data automatically adjusts based on the selected timeframe: **Current Month** or **Previous Month**. You can also **export spend details **to view billing, both overall and by microservice, for the most recent **three (3) months**. For more information, see the [ElevateAI Invoicing Policy](docId\:o6bp0Qg51Jaz8zKUwM3IH). *** # // Active Jobs Dashboard The **[Active Jobs Dashboard](https://app.elevateai.com/Statistics)** provides visibility into the **total number of declared interactions** by file type – **[`audio`](docId\:PqLj1vqO7gTf0iqj1LBVN)**, **[`chat`](docId\:iD41ifX7uC0RZDlb7RbtO)**, and [`transcript `](docId:8OMp8XUfyRY9gaB1YIvul) – along with their [processing status](docId\:dg0fHnxsBeEqTYD1ruQrQ) for the most recent **15 days**. ![](https://api.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/_GMlGBBrnDfeNMLJ8bjhL_image.png) **** :::hint{type="info"} **NOTE:** Interactions with all data deleted will not appear in the **Active Jobs count**, but will still be reflected in the **Usage** and **Spend Dashboards**. ::: *** # // Interactions Dashboard The **[Interactions Dashboard ](https://app.elevateai.com/Interactions)**provides visibility into key parameters for every declared interaction – **[audio](docId\:PqLj1vqO7gTf0iqj1LBVN)**, [chat](docId\:iD41ifX7uC0RZDlb7RbtO), or [transcript](docId:8OMp8XUfyRY9gaB1YIvul) – and allows you to immediately download available results. Interactions declared directly through the application (with [no coding required](https://docs.elevateai.com/tutorials/elevateai-dashboards#rVou-)) are also included. ![](https://api.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/KfVOua1Fpyj3V-liNTo-I_image.png) You can tailor your view by: - **Filtering results by status** - **Sorting by time declared or processed** - **Searching for a specific `interactionIdentifier`** - **Selecting a date range **and clicking **Go** to refresh results ![](https://api.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/jpo_sp3l08ngGM27OBg4p_image.png) | **Table Element** | **Description** | | ----------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Identifier | Unique `interactionIdentifier` associated with request | | Language | Primary language of the file, will be:
**`en-US`** for **North American English**
**`en`** for **International English**
**`es-419`** for **North American Spanish**
**`pt-br`** for **Brazillian Portuguese** | | Type | Type of interaction, will be **`audio`**, **`chat`**, or **`transcript`** | | Status | [Processing status](https://docs.elevateai.com/tutorials/check-the-processing-status#c4rgF) of an interaction | | Declared (UTC) | Date/time – [represented in UTC](https://en.wikipedia.org/wiki/Coordinated_Universal_Time) – when the **[`audio`](docId\:PqLj1vqO7gTf0iqj1LBVN)**, [chat](docId\:iD41ifX7uC0RZDlb7RbtO), or [transcription](docId:8OMp8XUfyRY9gaB1YIvul) interaction was successfully declared, or the date/time the [`audio `](docId\:PqLj1vqO7gTf0iqj1LBVN)interaction was successfully uploaded to [the No-Code dashboard](https://app.elevateai.com/Upload). | | Processed (UTC) | If applicable, date/time – [represented in UTC](https://en.wikipedia.org/wiki/Coordinated_Universal_Time) – when the interaction was successfully processed and applicable results available to to be retrieved | | Error | As applicable, additional details are available to [assist in troubleshooting](https://docs.elevateai.com/#Qofti) | | Action | Click icon to automatically download results:

**Download AI**
If applicable, JSON containing **[detailed CX AI output](https://docs.elevateai.com/tutorials/get-cx-ai#S9opD)**

**Download Text Transcript**
If applicable, text file where each line represents a `sentenceSegment`object from the [punctuated transcript](docId\:ETiGRCBkICBUnyR5t0RYg)

**Download Text Transcript No Speaker Info**
If applicable, text file – without speaker labels – where each line represents the start and stop time (in milliseconds) of the phrase along with the series of words spoken without pauses

**Download JSON Transcript**
If applicable, JSON containing the [phrase-by-phrase transcript](docId\:Lb05bq-53XEiIWV5lXi9k)
| Looking for more information? ----------------------------- You can request additional details on [declared parameters](docId\:m4rtu1uF1II3kNQYmoGVW) directly from the API – for example, whether an audio file was processed using **`highSpeed `**or **`highAccuracy`**, along with [detailed processing status](docId\:dg0fHnxsBeEqTYD1ruQrQ). If you have questions, reach out to the [ElevateAI Support team.](https://docs.elevateai.com/#4zATw) :::hint{type="info"} **NOTE:** Interactions with all data deleted will not appear in the **Active Jobs count**, but will still be reflected in the **Usage** and **Spend Dashboards**. ::: *** # // No-Code Dashboard ::::VerticalSplit{layout="right"} :::VerticalSplitItem The [No-Code Dashboard](docId\:OZqMg2TQPCYBJjddHBrOU) lets you upload an audio file – or choose from [a sample audio file](docId\:loeg4AsPkvgo6dvJS4sT0) – for transcription and/or CX AI analysis. Results are generated and made available for immediate download. ::: :::VerticalSplitItem ::Image[]{src="https://api.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/JKfy9cuBRQ6nySzV0-Qkn_image.png" size="36" width="93" height="43" caption="(Upload a File)" position="center" showCaption="true"} ::: :::: To begin, click the **blue** **upload button** to open the **Upload Audio Interaction widget**. The Upload Audio Interaction widget allows you to: - [Declare any valid audio file](https://docs.elevateai.com/#yUZ5G) for transcription - **Define key parameters** for CX AI analysis ::::VerticalSplit{layout="left"} :::VerticalSplitItem ![](https://api.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/qitbZid4_lYCDdhVuJFUM_image.png) ::: :::VerticalSplitItem | **Language** | Primary language of the audio file, will be:
**`en-US`** for North American English
**`en`** for International English
**`es-419`** for North American Spanish | | ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Transcription Mode** | Desired transcription prioritization, will be
**`highSpeed`** or [`highAccuracy`](https://docs.elevateai.com/transcription-features#Zdvfx) | | **Include AI Results** | Check to include results across [CX AI Features](docId\:ZATcqMNsVApZs9WWKgeCn) | ::: :::: :::hint{type="info"} **NOTE**: Transcription requests where Audio Transcription Mode is set to [`highAccuracy`](https://docs.elevateai.com/transcription-features#Zdvfx) and/or [`includeAiResults`](https://docs.elevateai.com/tutorials/declare-an-audio-interaction#U_qcS) is set to **TRUE** may incur additional fees. - For more details, see the [ElevateAI Invoicing Policy](docId\:o6bp0Qg51Jaz8zKUwM3IH). - Still have questions? Contact the [ElevateAI Sales & Partnerships team](https://docs.elevateai.com/#4zATw). ::: Once the** Upload Audio Interaction widget** shows that the upload is complete, you can either: - Select another interaction for processing, or - Close the widget The new interaction(s) will appear at the **top of the results table**. :::hint{type="info"} **PRO TIP**: Refresh the page to [view the latest status](docId\:dg0fHnxsBeEqTYD1ruQrQ). ::: You can tailor the results table by: - **Filtering by **[status](docId\:dg0fHnxsBeEqTYD1ruQrQ) - **Sorting by time declared/processed** - **Searching for a specific** **`interactionIdentifier`** - **Selecting a date range** and clicking **GO** The table format mirrors the [Interactions Dashboard,](https://docs.elevateai.com/tutorials/elevateai-dashboards#41SU6) but only displays interactions declared directly through the [No-Code Dashboard](https://docs.elevateai.com/tutorials/elevateai-dashboards#rVou-). *** # // [Token Management](docId\:yhuXEWO7_LKsRIqUYT-Zh) **Need more help?** Contact the [ElevateAI Support team](mailto\:support@elevateai.com).