ElevateAI Generative AI API calls

// // overview welcome to the elevateai generative ai api documentation this api provides various endpoints to access generative ai features for analyzing interactions, generating extensive summaries, extracting insights, and facilitating agent coaching each of these endpoints utilize the unique interactionidentifier returned upon successful declarion of the declare an audio interaction , declare a chat interaction , or declare a transcript interaction there are two categories of generative ai endpoints available for interactions they are contact center, or customer experience (cx), specific and generic cx specific endpoints expect the interaction to be typical of a contact center format, e g , agent and customer interactions generic endpoints anticipate a more generalized interaction structure between two parties there is a limit of ten (10) concurrent generative ai requests at a time , per account requests beyond that number will return an error response // // prerequisites audio interactions must have check the processing status – see check the processing status – before the generative ai endpoints can provide successful responses attempting to make a request prior to the completed processing of an audio interaction will result in an error response the generative ai requests are available immediately upon declaration of transcript and chat interactions need more help? contact the elevateai support team