Welcome to the ElevateAI Generative AI API documentation. This API provides various endpoints to access Generative AI features for analyzing interactions, generating extensive summaries, extracting insights, and facilitating agent coaching.

Each of these endpoints utilize the unique interactionIdentifier returned upon successful declarion of the audio, transcript, or chat interaction.

There are two categories of Generative AI endpoints available for interactions. They are Contact Center – or Customer Experience (CX) – specific and Generic. CX-specific endpoints expect the interaction to be of a format typical of a contact center, e.g. agent and customer. Generic endpoints anticipate a more generalized interaction structure between the parties.

There is a limit of 10 concurrent Generative AI requests at a time, per account. Requests beyond 10 will return the response documented here.

Audio interactions must have completed processing (see Check the Processing Status) before the Generative AI Endpoints can provide successful responses. Attempting to make a request prior to the completed processing of an audio interaction will result in an error response.

The Generative AI requests are available immediately upon declaration of transcript and chat interactions.