---
title: ElevateAI Generative AI API calls
slug: tutorials/elevateai-generative-ai-api-calls
docTags: 
createdAt: 2024-02-06T12:37:40.338Z
---

# <font color="#3694fc">//  </font>Overview&#x20;

Welcome to the **ElevateAI Generative AI API documentation**. This API provides various endpoints to access Generative AI features for analyzing interactions, generating extensive summaries, extracting insights, and facilitating agent coaching.&#x20;

Each of these endpoints utilize the unique **`interactionIdentifier`** returned upon successful declarion of the [audio](docId\:PqLj1vqO7gTf0iqj1LBVN), [chat](docId\:iD41ifX7uC0RZDlb7RbtO), or [transcription](docId:8OMp8XUfyRY9gaB1YIvul) interaction.&#x20;

There are two categories of Generative AI endpoints available for interactions.  They are Contact Center, or Customer Experience (CX), specific and Generic.&#x20;

- [CX-specific endpoints](https://docs.elevateai.com/tutorials/generative-ai-api-endpoint-details#IQxmE) expect the interaction to be typical of a contact center format, e.g., agent and customer interactions. &#x20;
- [Generic endpoints](https://docs.elevateai.com/tutorials/generative-ai-api-endpoint-details#CF4_Q) anticipate a more generalized interaction structure between two parties.

There is &#x61;**&#x20;limit of ten (10) concurrent Generative AI requests at a time**, per account.  Requests beyond that number [will return an error response](https://app.archbee.com/public/PREVIEW-AcW_2ietrUxVeLtfpLRhn/PREVIEW-TmvSglcJ4MonG8o56-f3C#m3pcJ).

# <font color="#3694fc">//  </font>Prerequisites

Audio interactions **must have [finished processing](docId\:dg0fHnxsBeEqTYD1ruQrQ)** – see: [Check Processing Status](docId\:dg0fHnxsBeEqTYD1ruQrQ) – before the Generative AI Endpoints can provide successful responses.  Attempting to make a request prior to the completed processing of an audio interaction will result in an error response.

The Generative AI requests are available immediately upon declaration of transcript and chat interactions.&#x20;

**Need more help?** Contact the [ElevateAI Support team](mailto\:support@elevateai.com). &#x20;