--- title: Find & Replace slug: tutorials/find-and-replace createdAt: 2025-10-21T20:30:18.180Z --- # // Find & Replace  **Find & Replace** in **ElevateAI Echo Real-Time Transcription** (RTT) enables automatic word substitution during transaction processing.   This feature improves transcription accuracy and consistency by correcting recurring misrecognitions and/or enforcing standardized spelling across brands, products, and domains.  A **Find & Replace pair** consists of a Find Term and a corresponding Replace Term. During real-time transcription, every instance of the **Find Term** is replaced with the specified **Replace Term**.  # // Use Find & Replace to:  - Ensure consistent capitalization and spelling for **brand names and trademarks** - Correct words that the transcription engine **often misidentifies** - Standardize use of **internal terminology or abbreviations** **Example uses of Find & Replace: ** | **FIND Word**  | **REPLACE Word**  | **Behavior**  | | -------------- | ----------------- | ---------------------------------- | | elevateai  | ElevateAI  | Standardized brand capitalization  | | Chris  | Christopher  | Agent nickname expansion  | | Bannana, Inc | \  | Redacts the customer name  | # // Things to Keep in Mind: Limitations & Behaviors  - The **Replace Term** is inserted exactly as entered, *including capitalization* - Pairs are processed in list order, from top to bottom - Duplicate **Find Terms** are not allowed, but duplicate **Replace Terms** are supported - A blank **Replace Term** field will redact the **Find Term** from the final transcript, by replacing the selected **Find Term** with the \ **Replace Term** - Each API token supports **up to 100 Find & Replace pairs per language** - Each token may have multiple language lists, but only **one list per language** - The **phrase limit counter** updates automatically as pairs are added and removed - **Find & Replace lists** are tied to the API token used when connecting to the API - Providing descriptive names to your API Tokens will make managing multiple tokens and their associated lists much simpler across your team or enterprise :::hint{type="info"} **NOTE: **When the **100-pair Find & Replace limit** is reached, existing entries must be deleted before adding new ones.  ::: # // Using Find & Replace  ## 1. Manage at the API Token Level  - **Find & Replace** lists are attached to specific API tokens, allowing token-level customization - For example, your Customer Support token might include different substitutions than your Sales token ## 2. Access the Phrase Editor  - Log into the **ElevateAI Portal **\<app.elevateai.com> - Your security level within your account determines your access to the Boosted Phrases list **Access Level by Role:** | Role  | Access Level  | | --------- | --------------------------------- | | Owner   | Full Access (View, Edit, Create)  | | Admin  | Full Access (View, Edit, Create)  | | API User  | View Only Access  | | Explore  | No Access  |   - Navigate to **Manage API Tokens** - Locate the desired token and select **Edit Phrases **to open the** Phrase Editor UI** - Only account Owners or Admin can edit a Find & Replace pair. ![Use the Phrase Editor to define and edit your FInd & Replace pairs](https://app.archbee.com/api/optimize/1M04sW8luRoDRHuWICG7y/CeqEIhCdMn-1Yv30b0y4l_.blob "Phrase Editor UI") ## 3. Select a Language  - Choose the language you wish to edit from the dropdown - Each API token supports one Find & Replace list **per language** :::hint{type="info"} **NOTE: **A dot next to a language indicates that there is an existing **Find & Replace** list   ::: ## 4. Add or Edit Pairs  - Click **Add Find & Replace **to create a new entry, then enter your **Find & Replace** terms - Click **Save** to attach the updated list to the token - The **limit counter** will update when you add a new Find & Replace pair - You can **add up to 100 Find & Replace pairs** to be processed during transcription. ## 5. Delete or Copy Pairs  - To **Delete** a **Find & Replace** pair, click the **Trash icon** beside the entry - To **Copy** a **Find & Replace** pair, select **Copy From** to duplicate a list from another token :::hint{type="info"} Copied lists must be in the same language as the original token ::: :::hint{type="info"} **NOTE:** When coping a list from one token to another, duplicated **Find & Replace** Term Pairs are ignored and will not be copied over. Coping a list could result in the limit being exceeded. Lists exceeding the limit must be reduced before saving.  ::: - ElevateAI will return a list of tokens, allowing you to select the list of Find & Replace pairs you want to copy from - A dot next to a language indicates that there is an existing Find & Replace pair set on that token ## 6. Disabling Find & Replace  - To **transcribe without Find & Replace**, use a token that **does not have an associated list**. - To** remove the** **Find & Replace** feature completely, delete or disassociate the list in the portal. # // Best Practices  - **Use descriptive token names** to simplify multi-list management - **Keep lists concise** to minimize performance overhead - **Use version control across your lists** before making major edits - **Test results regularly** to validate accuracy improvements **PRO TIP: **Use **Find & Replace** sparingly, for critical terms. Overuse of **Find & Replace** may cause unintended substitutions.    :::hint{type="info"} **Need more help?** Contact the [ElevateAI Support Team](mailto\:support@elevateai.com). ::: ****