ElevateAI Dashboards

// // usage dashboard the usage dashboard provides visibility into the total length of files processed by each available microservice the number of processing requests declared , tracked against your daily request quota dashboard data (and any exported usage reports) automatically adjust based on the selected time range current month , previous month , or last 60 days overall usage for the selected timeframe is displayed at the top of the dashboard , broken down by microservice transcription total time (to the nearest hour) of all successfully processed audio interactions elevated accuracy total time (to the nearest hour) of all successfully processed audio interactions where audiotranscriptionmode is prioritized for highaccuracy cx ai (hours) total time (to the nearest hour) of all succesfully processed audio interactions where includeairesults is defined as true cx ai (words) total number of words (rounded up to the nearest 1,000 words for each interaction) of all successfully processed transcript and chat interactions beneath the usage by date graph, a table provides detailed usage for each microservice, grouped by the applicable tokens within the selected timeframe name name associated with the token, editable in the manage tokens dashboard token last 4 characters of token last request (utc) date/time (in utc) of the most recent declare an audio interaction , declare a chat interaction , or declare a transcript interaction declared with the token requests total number of audio , transcript , and chat interactions declared with the token transcription hours total time – represented as a fraction of hours – of all successfully processed audio interactions elevated accuracy hours total time – represented as a fraction of hours – of all successfully processed audio interactions where audiotranscriptionmode is prioritized for highaccuracy cx ai hours total time – represented as a fraction of hours – of all successfully processed audio interactions where includeairesults is defined as true cx ai words total number of words – rounded up to the nearest 1,000 words for each interaction – of all successfully processed transcript or chat interaction based on the selected time period, you can export usage details to view processing length by date and token the export provides additional granularity, allowing you to track usage both in total and by date for each applicable token // // spend dashboard the spend dashboard provides visibility into the total billing impact of elevateai usage and is only available for customers with a paid account dashboard data automatically adjusts based on the selected timeframe current month or previous month you can also export spend details to view billing, both overall and by microservice, for the most recent three (3) months for more information, see the invoicing policy // // active jobs dashboard the active jobs dashboard provides visibility into the total number of declared interactions by file type – declare an audio interaction , declare a chat interaction , and declare a transcript – along with their check the processing status for the most recent 15 days note interactions with all data deleted will not appear in the active jobs count , but will still be reflected in the usage and spend dashboards // // interactions dashboard the interactions dashboard provides visibility into key parameters for every declared interaction – declare an audio interaction , declare a chat interaction , or declare a transcript – and allows you to immediately download available results interactions declared directly through the application (with no coding required ) are also included you can tailor your view by filtering results by status sorting by time declared or processed searching for a specific interactionidentifier selecting a date range and clicking go to refresh results table element description identifier unique interactionidentifier associated with request language primary language of the file, will be en us for north american english en for international english es 419 for north american spanish pt br for brazillian portuguese type type of interaction, will be audio , chat , or transcript status processing status of an interaction declared (utc) date/time – represented in utc – when the declare an audio interaction , declare a chat interaction , or declare a transcript interaction was successfully declared, or the date/time the declare an audio interaction interaction was successfully uploaded to the no code dashboard processed (utc) if applicable, date/time – represented in utc – when the interaction was successfully processed and applicable results available to to be retrieved error as applicable, additional details are available to assist in troubleshooting action click icon to automatically download results download ai if applicable, json containing detailed cx ai output download text transcript if applicable, text file where each line represents a sentencesegment object from the get punctuated transcript download text transcript no speaker info if applicable, text file – without speaker labels – where each line represents the start and stop time (in milliseconds) of the phrase along with the series of words spoken without pauses download json transcript if applicable, json containing the get phrase by phrase transcript looking for more information? you can request additional details on retrieve declared parameters directly from the api – for example, whether an audio file was processed using highspeed or highaccuracy , along with check the processing status if you have questions, reach out to the elevateai support team note interactions with all data deleted will not appear in the active jobs count , but will still be reflected in the usage and spend dashboards // // no code dashboard the elevateai dashboards lets you upload an audio file – or choose from media samples – for transcription and/or cx ai analysis results are generated and made available for immediate download to begin, click the blue blue upload button upload button to open the upload audio interaction widget the upload audio interaction widget allows you to declare any valid audio file for transcription define key parameters for cx ai analysis language primary language of the audio file, will be en us for north american english en for international english es 419 for north american spanish transcription mode desired transcription prioritization, will be highspeed or highaccuracy include ai results check to include results across cx ai features note transcription requests where audio transcription mode is set to highaccuracy and/or includeairesults is set to true may incur additional fees for more details, see the invoicing policy still have questions? contact the elevateai sales & partnerships team once the upload audio interaction widget shows that the upload is complete, you can either select another interaction for processing, or close the widget the new interaction(s) will appear at the top of the results table pro tip refresh the page to check the processing status you can tailor the results table by filtering by check the processing status sorting by time declared/processed searching for a specific interactionidentifier selecting a date range and clicking go the table format mirrors the interactions dashboard, but only displays interactions declared directly through the no code dashboard // // manage tokens dashboard the manage tokens dashboard allows you to issue new tokens edit token names activate or deactivate tokens revoke issued tokens important all issued tokens must be activated before use to activate, click the red power icon red power icon under actions token status description issued token is created but has not been approved by elevateai for use activated token is currently usable deactivated token is not currently usable, but can be reactivated at any time revoked token cannot be used and cannot be reactivated note free accounts include one api token by default paid accounts may use up to five concurrent tokens thinking about an upgrade? contact the elevateai sales & partnerships team for assistance need more help? contact the elevateai support team