Change Log

﻿// January 31, 2023
Added
International English(en) HighAccuracy. WER down to ~8%!
Added
Sales Effectiveness AI models to help idenfity sales behaviors on conversations
Improved
Web portal landing page now includes a quick tour
Improved
Upload up to 20 files at once using the portal 
Added
Transcript and AI model model viewer added to web portal 
Added
Chrun AI model to detect likelyhood for a customer to churn
Added
Complaint AI model to detect likelyhood for a customer to file a complaint 
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﻿// November 11, 2022
First major update!
Added
You now have the ability to upgrade your account and pay for transcription/CXAI with a credit card
Fixed
Mirrored Stereo support. Mirrored Stereo calls will no longer generate transcripts with duplicate words 
Improved
Signifcant improvement to accuracy for en-US "highAccuracy."  Average WER down to less than 8%
Improved
No-code page now will self refresh when a media file has finished processing 
Improved
Load times for the UI portal are 50% faster
Improved
highAccuracy transcription is now same price as highSpeed. Feel free to chose what is important to you
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﻿// November 10, 2022
ElevateAI portal and API will be down starting 10:30 AM EST  - 11:15 AM EST November 11, 2022
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﻿// August 12, 2022
ElevateAI API Launched
Added
Audio transcription services for International English, North American English (including optional accuracy enhancement), and North American Spanish
Added
CX AI services for audio, transcript, and chat interactions
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