Change Log
// February 29, 2024
Updated look/feel and new lanuages
Added
French Language (fr)
Added
German Language (de)
Improved
Landing page and tour have a new look and feel!
Improved
Increased UI upload limit from 20 to 50
// February 6, 2024
Generative AI and AutoSummary comes to ElevateAI
Added
We are thrilled to announce the release of our groundbreaking Generative AI API functions tailored specifically for the contact center industry! With this innovative release, we're empowering contact centers worldwide to revolutionize customer interactions like never before.
Our Generative AI API functions harness the power of cutting-edge artificial intelligence to extract interaction specific insights such as: Summary, Summary Details, Action Items, Topics, Agent Coaching, Events and Conversation Composition.
Also included in this release are generalized Summary, Summary Details, Action Items & Topics for non-contact center specific conversation analysis.
Check out the docs: https://docs.elevateai.com/tutorials/elevateai-generative-ai-api-calls
// January 16, 2024
Improved
Numerous ElevateAI Explore user interface updates including nested search criteria, global widgets and dashboards and administration level functionality.
// December 19, 2023
Improved
Significant improvement in sentence structuring and diarization (speaker determination) for mono recordings using North American English and International English processing options.
// November 21, 2023
Improved
ElevateAI Explore feature set enhanced with dynamic drill down capability and delta (comparative) metric widget. Numerous UI improvements including improved handling of varying screen sizes.
// September 12, 2023
Added
New ElevateAI Explore feature for built in business intelligence and analytics! Put the power of AI to work for you by designing purpose build dashboards with just a few clicks!
// August 15, 2023
Added
Japanese (ja) language coverage with HighAccuracy
// July 18, 2023
Added
Major Functionality: Multi-user Account functionality in support of our enterprise customers
Improved
English (en_us) - voice activity detection update and accuracy increase of ~2%
// May 25, 2023
Added
Brazilian Portuguese (pt-br) HighAccuracy
Added
Latin American Spanish (es-419) HighAccuracy
Improved
English (en and en_us) accuracy, and formatting. Numbers are now converted into digits when retrieving punctuated transcripts
Added
Brazilian Portuguese (pt-br) complaints identification AI model
Fixed
Added support for calls shorter than 5 seconds
// January 31, 2023
Added
International English(en) HighAccuracy. WER down to ~8%!
Added
Sales Effectiveness AI models to help idenfity sales behaviors on conversations
Improved
Web portal landing page now includes a quick tour
Improved
Upload up to 20 files at once using the portal
Added
Transcript and AI model model viewer added to web portal
Added
Chrun AI model to detect likelyhood for a customer to churn
Added
Complaint AI model to detect likelyhood for a customer to file a complaint
// November 11, 2022
First major update!
Added
You now have the ability to upgrade your account and pay for transcription/CXAI with a credit card
Fixed
Mirrored Stereo support. Mirrored Stereo calls will no longer generate transcripts with duplicate words
Improved
Signifcant improvement to accuracy for en-US "highAccuracy." Average WER down to less than 8%
Improved
No-code page now will self refresh when a media file has finished processing
Improved
Load times for the UI portal are 50% faster
Improved
highAccuracy transcription is now same price as highSpeed. Feel free to chose what is important to you
// November 10, 2022
ElevateAI portal and API will be down starting 10:30 AM EST - 11:15 AM EST November 11, 2022
// August 12, 2022
ElevateAI API Launched
Added
Audio transcription services for International English, North American English (including optional accuracy enhancement), and North American Spanish
Added
CX AI services for audio, transcript, and chat interactions