Release Notes
// March 24, 2025
Generative AI Enhancements, General ElevateAI Improvements
Improved
This release introduces updated and expanded Generative AI capabilities, including enhanced prompting functionality for the Agent Coaching Assistant.
Improved
We’ve improved our industry-leading AutoSummary product by increasing the response length for all summaries, providing more detailed and comprehensive results.
Improved
The Ask ElevateAI Q&A input limit has been increased from 250 characters to 2000 characters.
Improved
This release also includes administrative updates and bug fixes designed to enhance your overall experience.
We've enhanced account settings capabilities, adding the option to extend user invitations directly within the ElevateAI application.
Fixed
Resolved a known issue with a language header and updated an icon setting within the application.
// February 20, 2025
Our Echo transcription model has been enhanced – and the latest updates bring new features and functionality for our fastest and most accurate transcription model into closer feature parity with our purpose-built CX model!
Echo Transcription Model Enhancements, General ElevateAI Improvements
Added
New Feature: Diarization for Stereo Audio Files in Echo
Stereo audio files processed through Echo now feature diarization, automatically distinguishing between speakers as ParticipantOne and ParticipantTwo for clearer speaker identification.
Added
New Feature: Enlighten AI and CX AI Scores for Echo by ElevateAI Interactions
Enlighten AI and CX AI scores are now available for interactions processed using Echo by ElevateAI, providing deeper insights and enhanced analysis.
Added
New Feature: Download Authentication for Interactions
Interactions can now be downloaded with authentication details, enabling secure authentication through a third-party source. Currently, the supported authentication methods are "Basic" and "Bearer."
Improved
Improved messaging prompts when user attempts non-permitted actions with a deactivated token.
Improved
Identifiers on our interactions table now have a copy to clipboard icon on hover.
Improved
Interactions page filter behavior has been updated for increased clarity in reporting.
Improved
Based on user feedback, we have modified display names for certain languages.
// Jan 3, 2025
New EAI Explore Features: Enhanced User Permissions + Filter Management
Added
New Feature: Explore Filter Management for Administrators
Administrators now have the ability to apply Explore filters across invited user accounts. This feature enables admins to restrict access to specific data by applying filters to user accounts. For instance, Administrators can limit a Supervisor's access, ensuring they can only view interactions related to the agents they directly manage.
Check it out on the Manage Accounts page!
Added
New Feature: Explore-Only User Access
Explore-only user access can now be granted without providing access to API management. This feature allows administrators to control user permissions more precisely, ensuring users can only access Explore features.
// November 22, 2024
All New: Echo transcription model
Added
Introducing Echo, our most accurate transcription model ever!
Echo delivers a significant leap in accuracy, outperforming our purpose-built, CX-focused model by 40 percent (40%)! Echo also adds support for 50+ languages and language auto detection capabilities.
To take advantage of the Echo model, add the body parameter "model" to your POST declare and set the value to "echo."
NOTE: Currently, the Echo model does not diarize between speakers, perform redaction or process for CX AI. Future releases will move Echo towards feature parity with the CX model.
Added
Generative AI (Gen AI) endpoints now support 50+ languages.
// September 24, 2024
Numerous enhancements to ElevateAI Web Portal and Explore
Added
Metadata can now be viewed in the transcript player in both the Portal and Explore.
Added
Close Account button added to the user profile page.
Added
Added time formatting options in Advanced Download function.
Improved
Numerous user preferences are now stored across user sessions for ease of use.
Fixed
Auto refresh on Interactions page is now functioning as intended.
// August 13, 2024
Significant Generative AI Enhancements, Feature Updates, Administrative Changes and Bug Fixes
Improved
Improved overall Generative AI (Gen AI) speed: enhanced Gen AI, increasing success rates to 100%, while reducing Gen AI response time.
Improved
Enhanced overall Gen AI accuracy: ElevateAI is recording a success rate of nearly 100% across ALL Gen AI endpoints.
Improved
Restructured Gen AI-powered Agent Coaching Assistant formatting and results across transcript player and API.
Improved
Gen AI results now default to being returned in the native language of the call being processed
Added
All Gen AI endpoints now support all languages supported by ASR
Added
ElevateAI Explore Tour is available and featured for first-time Explore users and is featured on the lower corner of the page for all users.
Added
Update Metadata is now available via the API
Fixed
In Explore, the From List operator is fixed for Sample Data usage
Fixed
Disabled open Transcript player on Sample Data interactions
Fixed
Fixed spacing in AI scores as displayed in the transcript player
// July 23, 2024
Language Update, API AI and Administration Updates
Added
API AI results have been updated to include AgentBehaviorScore. Agent Behavior Score measures agent performance against one or more Enlighten behavioral metrics captured during an interaction.
Added
Audio, Chat, and Transcript interactions are all now viewable in the transcript player
Added
Audio, Chat, and Transcript interactions are all now included within ElevateAI Explore
Fixed
Sign up error messaging has been improved for clarity
Improved
Updated punctuation conventions for Japanese language (ja) transcripts
// July 10, 2024
ElevateAI Explore Update
Added
Sample data mode switch added to the ElevateAI Explore sidebar. When switched to the ON position, all queries, widgets, and dashboards in ElevateAI Explore will use a demo dataset in lieu of using the user's data.
// June 25, 2024
Generative AI Updates and User Interface Enhancements
Added
The Ask ElevateAI Q&A feature has been added to the transcript player in the user interface. Ask ElevateAI allows users to ask questions about a customer service interaction and receive transaction-specific answers in response, post-interaction.
Added
ElevateAI's Generative AI capabilities now include a Question & Answer API endpoint for Ask ElevateAI (this allows for up to 5 questions to be asked about each interaction)
Improved
Transcript player now opens for chat and transcript type interactions allowing for the use of ElevateAI's CX AI and Generative AI capabilities
// June 4, 2024
API Updates and User Interface Enhancements
Improved
The transcript player now provides a Copy to Clipboard icon for interaction identifier and the Generative AI textual summary
Fixed
Status reporting in the API is now accurate for failed interactions
Fixed
The download URL is now included in the parameters API endpoint
// May 15, 2024
API Updates and User Interface Enhancements
Improved
Transcript player Auto Summary now defaults to the same language as the interaction
Added
Transcript player now includes Generative AI preferences settings, including an option to select the AutoSummary language - All supported langauges are available
Added
API Summary endpoints now accept a header entry for "Accept-Language" which specifies the desired language for the summary - All supported languages are available
Improved
Generative AI endpoint performance is now even faster and better
// April 30, 2024
User Interface Enhancements
Added
Advance Download option: Users can choose whether to include speakers and timestamps
Added
Delete action is now available on the Interactions page
Added
Bulk Actions: Users can act on up to 100 interactions at a time on the Interactions page (for download and/or delete)
Improved
The Status page has been updated to the new design format
// April 16, 2024
Generative AI Updates and User Interface Enhancements
Added
Generative AI support is now available for Mandarin and Cantonese
Improved
The user interface has been updated for the Usage page
Improved
Explore access is now granted immediately upon user request
Improved
50 Token limitation has been removed for paid accounts
Improved
The Tour on the Welcome page has been updated
Fixed
The Transcript Player now presents tabs based on language and availability
// April 2, 2024
Language Updates, Generative AI Updates, and User Interface Enhancements
Added
Cantonese Language (zh-YUE)
Added
Mandarin Language (zh-CMN)
Added
Generative AI support for Spanish, Brazilian Portuguese, Japanese, French, and German
Added
API and UI now return Index Scores and descriptions for CX AI models
Added
Original filename is now automatically populated for audio
Improved
The Upload and All Results pages have been merged into a new Interactions page, with added functionality
Improved
Generative AI results are now even faster and more accurate
Improved
The tour on the Welcome page has been updated
// February 29, 2024
Language Updates and User Interface Enhancements
Improved
Landing page and tour have a new look and feel!
Added
French Language (fr)
Added
German Language (de)
Improved
Increased UI upload limit from 20 to 50
// February 6, 2024
Now Available via ElevateAI: Generative AI and AutoSummary
Added
Our Generative AI API functions harness the power of cutting-edge AI to extract interaction-specific insights such as: AutoSummary, Summary Details, AgentAction Items, Interaction Topics, Agent Coaching, and Conversation Composition.
Added
Also included in this release are generalized Summary, Summary Details, Action Items, and Topics, built for use with non-contact center-specific conversational analysis.
Improved
Read more: https://docs.elevateai.com/tutorials/elevateai-generative-ai-api-calls
// January 16, 2024
User Interface Enhancements
Improved
Numerous ElevateAI Explore user interface updates, including nested search criteria, global widgets and dashboards, and added administration-level functionality.
// December 19, 2023
User Interface Enhancements
Improved
Significant improvement in sentence structuring and diarization (speaker determination) for mono recordings using North American English and International English processing options.
// November 21, 2023
ElevateAI Explore Features and User Interface Enhancements
Improved
ElevateAI Explore feature set enhanced with dynamic drill down capability and delta (comparative) metric widget.
Improved
Numerous UI improvements, including improved handling of varying screen sizes.
// September 12, 2023
NEW: ElevateAI Explore Launches
Added
New ElevateAI Explore feature for built-in business intelligence and analytics! Put the power of AI to work for you by designing purpose-built dashboards with just a few clicks!
// August 15, 2023
Language Expansion: Japanese
Added
Japanese (ja) language coverage with HighAccuracy
// July 18, 2023
Language Update and Functionality Expansion
Added
Major Functionality: Multi-user Account functionality in support of our enterprise customers
Improved
English (en_us) - voice activity detection update and accuracy increase of ~2%
// May 25, 2023
Language Updates and Functionality Expansion
Added
Brazilian Portuguese (pt-br) HighAccuracy
Added
Latin American Spanish (es-419) HighAccuracy
Improved
English (en and en_us) accuracy, and formatting. Numbers are now converted into digits when retrieving punctuated transcripts
Added
Brazilian Portuguese (pt-br) complaints identification AI model
Fixed
Added support for calls shorter than 5 seconds
// January 31, 2023
Expanded AI Models and User Interface Enhancements
Added
International English(en) HighAccuracy. WER down to ~8%!
Added
Sales Effectiveness AI models to help idenfity sales behaviors on conversations
Improved
Web portal landing page now includes a quick tour
Improved
Upload up to 20 files at once using the portal
Added
Transcript and AI model model viewer added to web portal
Added
Chrun AI model to detect likelyhood for a customer to churn
Added
Complaint AI model to detect likelyhood for a customer to file a complaint
// November 11, 2022
First Major Update!
Added
You now have the ability to upgrade your account and pay for transcription/CX AI with a credit card
Fixed
Mirrored Stereo Support: Mirrored Stereo calls will no longer generate transcripts with duplicate words
Improved
Significant improvement to accuracy for en-US "highAccuracy." Average WER down to less than 8%
Improved
No-code page now will self refresh when a media file has finished processing
Improved
Load times for the UI portal are 50% faster
Improved
highAccuracy transcription is now same price as highSpeed. Feel free to chose what is important to you
// November 10, 2022
Notice of Planned Outage
Known Issue
ElevateAI portal and API will be down from 10:30 AM EST to 11:15 AM EST on November 11, 2022.
// August 12, 2022
Launch Notice: ElevateAI API Now Available
Added
Audio transcription services for International English, North American English (including optional accuracy enhancement), and North American Spanish
Added
CX AI services for audio, transcript, and chat interactions