Release Notes

/ / / / september 3, 2025 this update includes enhancements to echo real time transcription , branding updates across the elevateai portal, and several bug fixes / / / / july 15, 2025 this release introduces the official launch of echo real time transcription , bringing low latency, high accuracy speech to text and automatic summarization to live interactions alongside this major release, you’ll find updated branding and a refreshed portal ui aligned with the new nice elevateai visual identity, designed to improve usability and overall platform experience / / / / march 24, 2025 this update delivers powerful enhancements to generative ai , including expanded capabilities in agent coaching assistant and autosummary , to help drive stronger enterprise insights we've also introduced usability improvements across account management and q\&a functionality, along with key bug fixes to improve platform reliability / / / / february 20, 2025 this release brings powerful enhancements to the echo transcription model , further aligning its features with elevateai’s purpose built cx transcription model key updates include stereo diarization , cx and enlighten ai scoring , and new support for authenticated downloads , all designed to deepen insights and streamline secure integrations / / / / january 3, 2025 this release introduces new elevateai explore permissions management features for administrators, allowing for more precise control over user access and data visibility these updates help organizations better align access policies with role based responsibilities – especially in multi user and supervisor environments / / / / november 22, 2024 we’re excited to launch echo , elevateai’s most accurate transcription model to date, delivering a 40% accuracy improvement over our cx focused model echo supports over 50 languages and features automatic language detection , setting a new standard for real time transcription quality this release also expands generative ai language support to 50+ languages / / / / september 24, 2024 this release brings multiple usability enhancements to the web based ui and elevateai explore , focused on improving session persistence, customization, and user control updates include metadata visibility in transcripts, advanced download formatting options, and fixes that enhance performance and consistency across the platform / / / / august 13, 2024 this release brings major generative ai performance enhancements , expanded language support , and usability improvements across the elevateai platform updates include faster, more accurate genai results, improved multi language support, and new features in both the eai explore interface and api / / / / july 23, 2024 this update expands interaction visibility across media types , adds new agent behavior scoring to the api, and introduces a language specific enhancement for japanese transcripts several user experience and clarity improvements have also been included / / / / july 10, 2024 this update introduces a new sample data mode in elevateai explore , enabling users to explore dashboards and features using demo data – without exposing live customer data / / / / june 25, 2024 this release expands elevateai’s generative ai capabilities with the launch of ask elevateai , a new q\&a feature available both via api and directly in the transcript player ui additional updates enhance support for chat and transcript interactions within the player, unlocking broader access to genai and cx ai insights / / / / june 4, 2024 this release includes api stability improvements and new usability features in the transcript player, making interaction analysis more efficient and transparent / / / / may 15, 2024 this release brings new language preference controls to both the transcript player and api summary endpoints , giving users greater flexibility in how summaries are generated and displayed additionally, generative ai performance continues to improve for faster, more reliable results / / / / april 30, 2024 this release introduces new bulk action capabilities and greater control over interaction downloads in the elevateai web based ui users can now act on multiple interactions at once, customize download details, and easily manage sessions with improved ui tools / / / / april 16, 2024 this release adds generative ai support for mandarin and cantonese , expands user access controls, and improves ui elements across the platform – including an updated usage page and an improved onboarding experience / / / / april 2, 2024 this update significantly expands language support for generative ai , improves the user interface with a unified interactions page, and enhances cx ai model transparency via api and ui improvements the release also boosts speed and accuracy across elevateai’s genai outputs // // february 29, 2024 this release introduces french and german language support for cx transcription, along with a refreshed landing page experience and increased upload capacity through the ui – empowering users with more flexibility and a cleaner interface // // february 6, 2024 elevateai now offers a suite of generative ai powered capabilities , including autosummary , agent coaching , and conversation composition these features are purpose built for contact center intelligence and can also support broader conversational analysis use cases learn more for genai implementation details and examples, visit the generative ai api tutorial generative ai api tutorial // // january 16, 2024 this update delivers key improvements to the elevateai explore ui , enhancing usability for all users and adding more robust functionality for administrators // // december 19, 2023 this release improves the accuracy and readability of transcripts processed through elevateai, with a specific focus on speaker diarization and sentence structuring for mono channel recordings in north american and international english // // november 21, 2023 this release expands the capabilities of elevateai explore with powerful new data visualization tools and delivers ui enhancements designed for better usability across devices and screen sizes // // september 12, 2023 we’re excited to announce the official launch of elevateai explore – a built in, widget based reporting and dashboard tool that gives users the ability to create custom dashboards and data visualizations with just a few clicks no need for additional business intelligence tools or complex integrations // // august 15, 2023 elevateai now offers support for japanese (ja) transcription using our cx transcription model, with highaccuracy results, expanding multilingual coverage for global contact centers and enterprises // // july 18, 2023 this release introduces multi user account functionality to better support enterprise use cases , along with an accuracy upgrade to english transcription via improved voice activity detection // // may 25, 2023 this update expands elevateai’s language coverage and introduces new ai capabilities for portuguese complaint detection , alongside accuracy improvements for english and enhanced transcript formatting // // january 31, 2023 this release introduces new predictive ai models to elevate cx and sales analytics, expanded language support , and usability improvements across the elevateai web based ui // // november 11, 2022 this milestone release introduces paid transcription and cx ai capabilities , key performance improvements, and feature updates that enhance both usability and accuracy across the platform // // november 10, 2022 scheduled maintenance notification please note a planned outage affecting both the elevateai web based ui/portal and the cloud api // // august 12, 2022 we’re thrilled to announce the official launch of the elevateai api , making our transcription and cx ai capabilities available for direct integration into your applications