Overview

// // introduction elevateai apis bring the best of ai, asr, and nlp to your contact center – transforming conversations into accurate transcripts and actionable insights with elevateai, you can transcribe conversations with enterprise grade accuracy analyze interactions at scale using cx ai models for sentiment, satisfaction, and compliance activate intelligence instantly with our generative ai feature suite, including autosummary agent coaching assistant ask elevateai q\&a and more! elevateai lets you access key data necessary to understand conversations at scale elevateai api information flow new elevateai echo meet echo, elevateai's next generation transcription model – now available for enterprise use built for high accuracy speech recognition at scale , echo supports 50+ languages and dialects with regional accent optimization, making it ideal for global applications with echo, enterprises gain advanced transcription accuracy for complex conversations multilingual support tuned for diverse regional accents scalable performance to handle high volume workflows with ease 🔗 echo model supported languages // // just getting started? getting started in under 60 seconds! each api endpoint includes a detailed tutorial with required parameters, code samples, and response examples/schemas to help with your integration quickly and efficiently // // not a developer? you can transcribe and analyze audio interactions directly from the web based elevateai portal, using our no code dashboard ! we're here to help! we're here to help! if you have any questions, our team of product experts and developers are available to provide additional information and support ! // // authentication your active api tokens are used to authenticate requests on behalf of your account and grant access to a wide range of privileges to protect your data and systems keep your tokens secure at all times never share api tokens in publicly accessible locations, including public github repositories client side code forums or documentation 🔒 treat api tokens like passwords – exposing them can compromise your account note to ensure authentication, all api requests must be made over https requests made over http and/or api requests without an active api token will fail for your convenience and security, api tokens can be managed at any time using the elevateai manage tokens dashboard / / / / data retention & security with elevateai, your data is yours ! api security the elevateai api is secured using transport layer security (tls) 1 2 , which encrypts all communication and protects data in transit to further enhance security, the service also supports tls mutual authentication , ensuring that only authorized clients can access the api all source data is deleted promptly upon processing analysis output is stored in our us based data warehouse for up to 60 days, encrypted in transit and at rest, so that you may access your results note after 60 days, all associated data is deleted and irretrievable if you have retrieved the desired results and would like to permanently delete all analysis data from our database prior to the 60 day standard retention period, you may do so at any time using the delete data as a publicly traded company trusted by leading brands worldwide, we make data security a top priority for additional information, please refer to the privacy notice // // processing times remember, you can retrieve the processing status of your interaction at any time directly from a get check the processing status or the elevateai dashboards audio files post call audio interactions are generally processed within 2% of the total file duration real time audio interactions are generally processed in 600 1200 ms transcript and chat files declare a chat interaction and declare a transcript interactions are generally processed in seconds note processing time across all file types – audio , chats , and transcriptions – may vary due to your system integration configuration and the number of concurrent requests // // accepted file formats & sizes audio file formats elevateai supports all unencrypted audio types, whether single or dual channel if you have questions or would like to see a full list of supported audio file types, contact the elevateai support team pro tip for highest levels of accuracy, we suggest using stereo g 729a audio files supported file sizes elevateai supports both uploads and downloads up to 450mb // // transcription models & language capabilities what's new? introducing elevateai echo – our newest, fastest, and most accurate transcription model echo is now available for enterprise use, supporting both real time and post call transcription // // next gen echo transcription model our echo transcription model is designed for high accuracy speech recognition at scale , delivering up to 40% accuracy improvements in benchmark testing echo supports 50+ languages and dialects with automatic language detection, making it a powerful solution for global applications built for enterprise needs, echo provides high transcription accuracy for complex and industry specific conversations multilingual support with optimization for diverse regional accents scalable performance to handle high volume workflows without compromise flexible deployment options , including real time and post call transcription 🔗 echo model supported languages echo is ideal for a wide range of media types – including interviews, podcasts, videos, and calls – and is further optimized for contact center audio ! // // purpose built cx transcription model the cx transcription model was purpose built for the contact center, drawing on decades of industry expertise and billions of real customer interactions it delivers high accuracy transcription optimized for complex, multi speaker conversations, achieving a word error rate (wer) below 10% designed for cost efficiency and seamless integration , the cx model powers advanced customer sentiment analysis, enabling enterprises to strengthen compliance, enhance quality assurance, and improve customer experience outcomes built for enterprise contact centers, the cx model provides high accuracy transcription tailored to customer service interactions advanced speaker diarization with robust multi speaker handling real time insights driven by sentiment and behavioral analytics the cx model supports all types of contact center media, delivering affordable, scalable transcription that fuels deeper cx intelligence and operational efficiency // // language support & model capabilities languages cx model our cx model supports the following languages language language tags pii redaction north american english en us social security numbers; credit card numbers; cvv/cvc numbers international english en credit card numbers; cvv/cvc numbers latin american spanish es 419 social security numbers; credit card numbers; cvv/cvc numbers french fr german de brazilian pt br japanese ja cantonese zh yue mandarin zh cmn languages echo model echo supports 50+ languages and dialects with automatic language detection, making it a powerful solution for global applications 🔗 echo model supported languages languages cx ai models our cx ai models generate reportable ai scores across key contact center metrics, including customer sentiment, satisfaction, and agent performance view the complete list of supported languages for cx ai models language language tag cx ai models north american english en us behaviors for csat behaviors for csat ; sales effectiveness s s international english en behaviors for csat behaviors for csat ; behaviors for vulnerable customers behaviors for vulnerable customers latin american spanish es 419 behaviors for csat behaviors for csat brazilian portuguese pt br behaviors for csat behaviors for csat language language tag cx ai models north american english en us behaviors for csat behaviors for csat ; sales effectiveness international english en behaviors for csat behaviors for csat ; behaviors for vulnerable customers behaviors for vulnerable customers latin american spanish es 419 behaviors for csat behaviors for csat brazilian portuguese pt br behaviors for csat behaviors for csat language language tag cx ai models north american english en us behaviors for csat ; sales effectiveness international english en behaviors for csat latin american spanish es 419 behaviors for csat languages generative ai our generative ai endpoints support all languages available in the echo transcription model 🔗 echo model supported languages generative ai endpoints can be invoked in real time declare > declare > elevateai generative ai api calls for chats and transcripts note audio files must be fully processed before they can be submitted for generative ai analysis // // error handling elevateai uses conventional http response codes for each api request codes in the 2xx range indicate the request was successfully executed codes in the 4xx range indicate a failure based on the information provided, e g , a required parameter was omitted while rare, codes in the 5xx range may indicate an error with the elevateai service if a request is successful but an error occurs when uploading, downloading, or processing your interaction, a descriptive errormessage will be provided when check the processing status of your interaction need additional assistance? visit the elevateai faq for more information – or contact the elevateai team – for additional help and expert guidance, tailored to your needs can't find what you're looking for across our documentation? our team of product specialists and engineers is always here to help still need help? contact the elevateai support team http status code summary 400 – bad request the api request does not contain the expected parameters – either missing a required parameter or providing an unexpected value for a parameter prior to re requesting, review the parameters and code examples within the associated tutorial 401 – unauthorized the api request is missing or passed an invalid x api token in the header prior to re requesting, confirm or request your api token within the manage tokens dashboard 404 – not found either the api request was made with an invalid/deleted interactionidentifier in the path or analysis results have been requested prior to processing completion prior to re requesting, confirm your api token within the manage tokens dashboard and check the processing status 409 – conflict the api request made can't be completed because you have previously upload an audio file or provided a downloadurl when declare an audio interaction 413 – payload too large the elevateai service couldn't retrieve the uploaded file or the file is larger than the maximum supported file size if you've confirmed your file size , upload an audio file – and are still receiving an error? re declare your interaction 429 – too many requests the api request to declare the interaction exceeds the monthly quota associated with your account to upgrade to a paid account – or request that your quota be increased – contact our sales and partnerships team ! // // daily quotas free & paid accounts free accounts introducing fast start all users have access to declare up to 10 free interactions per day through elevateai's fast start program ! the fast start program gives users ten (10) free interactions every day to explore our platform, no credit card required! with your free interactions, you can transcribe calls using our transcription features test drive our newest offering real time api documentation unlock insights across cx ai features with enlighten ai and get cx ai use our elevateai explore dashboard and reporting tool for no code reporting and analysis, using your data or a sample data file! try our elevateai generative ai api calls , including autosummary , agent coaching , and ask elevateai q\&a have questions? ready to upgrade to a paid account? contact our sales and partnerships team ! paid accounts by default, paid accounts have access to declare up to 5,000 interactions per day if you require a higher limit, please contact our support team to request a limit increase learn more via elevateai pricing or request a quote for enterprise pricing and scalability! // // additional support our team of product experts and developers are on call and here to help for specific inquiries, please reach out to the appropriate team sales & partnerships for enterprise pricing, high volume packages, tailored quotes, or partnerships, contact sales\@elevateai com sales\@elevateai com product & technical for questions about transcription capabilities, model performance, or upcoming releases, contact support\@elevateai com support\@elevateai com legal & compliance for inquiries about our terms of use, privacy policy, or other legal matters, contact legal\@elevateai com legal\@elevateai com general support for all other product, sales, or support related questions, contact support\@elevateai com need more help? contact the elevateai support team