ElevateAI APIs leverage cutting-edge research in artificial intelligence (AI), automatic speech recognition (ASR), and natural language processing (NLP) to transcribe audio conversations into precise text that can be fed into any data lake or application.

Using ElevateAI, you can access key data needed to understand conversations at scale. CX AI provides objective insights into audio, transcription, and chat interactions, such as voice activity, out-of-the-box CX behavioral models – including sentiment analysis – and the Generative AI-powered AutoSummary and Agent Improvement suite.

Getting started takes less than 60 seconds. For each of the API endpoints, you will find a tutorial outlining required parameters, code samples, and response examples / schemas.

You can transcribe and analyze audio interactions directly from the web-based ElevateAI portal, with no code needed.

Your active API tokens authorize requests on behalf of your account and carry many privileges, so be sure to keep them secure. Do not share your API tokens in publicly accessible areas such as GitHub, client-side code, etc.

For your convenience and security, API tokens can be managed at any time in the Manage Tokens Dashboard.

Your data is yours!

All source data is deleted promptly upon processing. Analysis output is stored in our US-based data warehouse for up to 45 days, encrypted in transit and at rest, so that you may access your results. After 45 days, all associated data is deleted and irretrievable.

If you have retrieved the desired results and would like to permanently delete all analysis data from our database prior to the 45-day standard retention period, you may do so at any time using the DELETE API endpoint.

As a publicly traded company trusted by leading brands worldwide, we make data security a top priority. See additional information in the ElevateAI Privacy Notice.

Remember: You can retrieve the processing status of your interaction at any time directly from a GET API endpoint or the Interactions Dashboard.

When declaring an audio interaction, you have the flexibility to prioritize for either highSpeed or highAccuracy.

Audio interactions prioritized for highSpeed are generally processed within 25-65% of the total interaction duration, but may vary by system integration and number of concurrent requests.

Audio interactions prioritized for highAccuracy may take up to twice as long to accommodate the latest in transformer technology for highest conversational accuracy.

Transcript and chat interactions are generally processed in seconds, but may vary by system integration and number of concurrent requests.

ElevateAI supports virtually all unencrypted audio types, whether single or dual channel. If you have any questions or would like to see a full list of supported audio files, reach out to us at [email protected].

ElevateAI supports both uploads and downloads up to 450MB.



Bring your own Transcripts or Chats to receive Generative AI AutoSummary and CX AI Models.

These endpoints can be called in real-time - Declare --> immediately call Generative AI



ElevateAI uses conventional HTTP response codes for each API request. Codes in the 2xx range indicate the request successfully executed. Codes in the 4xx range indicate a failure based on the information provided (e.g., a required parameter was omitted). While rare, codes in the 5xx range may indicate an error with the ElevateAI service.

If a request is successful but an error occurs when uploading, downloading, or processing your interaction, a descriptive errorMessage will be provided when checking the processing status of the interaction.

Free accounts have access to declare up to 1,000 interactions per day! If you are interested in upgrading to a paid account for higher usage, please contact us at [email protected].

By default, paid accounts have access to declare up to 5,000 interactions per day.

If you require a higher limit, pleased reach out to us at [email protected] to request this limit be increased.

Our team of product experts and developers are on call and available to answer any questions you may have!

For the fastest response times, please direct your question to the following: