ElevateAI Dashboards
// Usage Dashboard
The Usage Dashboard provides visibility into:
- The total length of files processed by each available microservice
- The number of processing requests declared, tracked against your daily request quota
Dashboard data (and any exported usage reports) automatically adjust based on the selected time range: Current Month, Previous Month, or Last 60 Days.
Overall usage for the selected timeframe is displayed at the top of the dashboard, broken down by microservice:
Transcription | Total time (to the nearest hour) of all successfully processed audio interactions |
|---|---|
Elevated Accuracy | Total time (to the nearest hour) of all successfully processed audio interactions where audioTranscriptionMode is prioritized for highAccuracy |
CX AI (hours) | Total time (to the nearest hour) of all succesfully processed audio interactions where includeAiResults is defined as true |
CX AI (words) | Total number of words (rounded up to the nearest 1,000 words for each interaction) of all successfully processed transcript and chat interactions |
Beneath the Usage by Date graph, a table provides detailed usage for each microservice, grouped by the applicable tokens within the selected timeframe.
Name | Name associated with the token, editable in the Manage Tokens Dashboard |
|---|---|
Token | Last 4 characters of token |
Last Request (UTC) | Date/time (in UTC) of the most recent audio, chatchat, or transcripttranscription interaction declared with the token |
Requests | Total number of audio, transcript, and chat interactions declared with the token |
Transcription Hours | Total time – represented as a fraction of hours – of all successfully processed audio interactions |
Elevated Accuracy Hours | Total time – represented as a fraction of hours – of all successfully processed audio interactions where audioTranscriptionMode is prioritized for highAccuracy |
CX AI Hours | Total time – represented as a fraction of hours – of all successfully processed audio interactions where includeAiResults is defined as true |
CX AI Words | Total number of words – rounded up to the nearest 1,000 words for each interaction – of all successfully processed transcript or chat interaction |
Based on the selected time period, you can export usage details to view processing length by date and token. The export provides additional granularity, allowing you to track usage both in total and by date for each applicable token.
// Spend Dashboard
The Spend Dashboard provides visibility into the total billing impact of ElevateAI usage and is only available for customers with a Paid Account.
Dashboard data automatically adjusts based on the selected timeframe: Current Month or Previous Month.
You can also export spend details to view billing, both overall and by microservice, for the most recent three (3) months.
For more information, see the ElevateAI Invoicing Policy.
// Active Jobs Dashboard
The Active Jobs Dashboard provides visibility into the total number of declared interactions by file type – audioaudio, chatchat, and transcripttranscript – along with their processing status for the most recent 15 days.
NOTE: Interactions with all data deleted will not appear in the Active Jobs count, but will still be reflected in the Usage and Spend Dashboards.
// Interactions Dashboard
The Interactions Dashboard provides visibility into key parameters for every declared interaction – audioaudio, chatchat, or transcripttranscript – and allows you to immediately download available results. Interactions declared directly through the application (with no coding required) are also included.
You can tailor your view by:
- Filtering results by status
- Sorting by time declared or processed
- Searching for a specific interactionIdentifier
- Selecting a date range and clicking Go to refresh results
Table Element | Description |
|---|---|
Identifier | Unique interactionIdentifier associated with request |
Language | Primary language of the file, will be: en-US for North American English en for International English es-419 for North American Spanish pt-br for Brazillian Portuguese |
Type | Type of interaction, will be audio, chat, or transcript |
Status | Processing status of an interaction |
Declared (UTC) | Date/time – represented in UTC – when the audioaudio, chatchat, or transcriptiontranscription interaction was successfully declared, or the date/time the audioaudio interaction was successfully uploaded to the No-Code dashboard. |
Processed (UTC) | If applicable, date/time – represented in UTC – when the interaction was successfully processed and applicable results available to to be retrieved |
Error | As applicable, additional details are available to assist in troubleshooting |
Action | Click icon to automatically download results: Download AI If applicable, JSON containing detailed CX AI output Download Text Transcript If applicable, text file where each line represents a sentenceSegmentobject from the punctuated transcriptpunctuated transcript Download Text Transcript No Speaker Info If applicable, text file – without speaker labels – where each line represents the start and stop time (in milliseconds) of the phrase along with the series of words spoken without pauses Download JSON Transcript If applicable, JSON containing the phrase-by-phrase transcriptthe phrase-by-phrase transcript |
Looking for more information?
You can request additional details on declared parametersdeclared parameters directly from the API – for example, whether an audio file was processed using highSpeed or highAccuracy, along with detailed processing statusdetailed processing status.
If you have questions, reach out to the ElevateAI Support team.
NOTE: Interactions with all data deleted will not appear in the Active Jobs count, but will still be reflected in the Usage and Spend Dashboards.
// No-Code Dashboard
The No-Code DashboardNo-Code Dashboard lets you upload an audio file – or choose from a sample audio filea sample file – for transcription and/or CX AI analysis. Results are generated and made available for immediate download.
To begin, click the blue upload button to open the Upload Audio Interaction widget.
The Upload Audio Interaction widget allows you to:
- Declare any valid audio file for transcription
- Define key parameters for CX AI analysis
Language | Primary language of the audio file, will be: en-US for North American English en for International English es-419 for North American Spanish |
|---|---|
Transcription Mode | Desired transcription prioritization, will be highSpeed or highAccuracy |
Include AI Results | Check to include results across CX AI FeaturesCX AI features |
NOTE: Transcription requests where Audio Transcription Mode is set to highAccuracy and/or includeAiResults is set to TRUE may incur additional fees.
- For more details, see the ElevateAI Invoicing Policy.
- Still have questions? Contact the ElevateAI Sales & Partnerships team.
Once the Upload Audio Interaction widget shows that the upload is complete, you can either:
- Select another interaction for processing, or
- Close the widget
The new interaction(s) will appear at the top of the results table.
PRO TIP: Refresh the page to view the latest statuslatest status.
You can tailor the results table by:
- Filtering by status
- Sorting by time declared/processed
- Searching for a specific interactionIdentifier
- Selecting a date range and clicking GO
The table format mirrors the Interactions Dashboard, but only displays interactions declared directly through the No-Code Dashboard.
// Token ManagementManage Tokens Dashboard
Need more help? Contact the ElevateAI Support team.