Get CX AI Insights
9 min
\<font color="#3694fc">// \</font> overview leveraging the unique interactionidentifier provided upon successfully declaring the audio docid\ pqlj1vqo7gtf0iqj1lbvn , chat docid\ id41ifx7uc0rzdlb7rbto or transcription docid 8omp8xufyry9gab1yivul interaction, the cx ai endpoint lets you instantly retrieve cx ai feature docid\ zatcqmnsvapzs9wwkgecn outputs when this \<font color="#2166ae">get\</font> request successfully executes, an http status will be returned to indicate the request was successful, along with a json response providing detailed cx ai output https //docs elevateai com/tutorials/get cx ai#s9opd sample api response (truncated) { "allparticipants" { "enlightenbundles" \[ { "name" "customer satisfaction", "models" \[ { "name" "acknowledgeloyalty", "score" 4 169592, "minscore" 3 1514606, "minscoreoffset" 75345, "maxscore" 2 7370446, "maxscoreoffset" 196550, "quartile1" 4 7154593, "quartile2" 0 39559406, "quartile3" 1 9443647, "quartile4" 6 545092 }, { "name" "activelistening", "score" 5 8615756, "minscore" 1 1147503, "minscoreoffset" 49390, "maxscore" 3 5741313, "maxscoreoffset" 197450, "quartile1" 1 8281904, "quartile2" 0 8814685, "quartile3" 1 9214101, "quartile4" 4 8868876 }, ] } ], "voiceactivitysegments" \[ { "starttimeoffset" 0, "endtimeoffset" 1000, "result" "voice" }, { "starttimeoffset" 1000, "endtimeoffset" 39000, "result" "silence" }, ] }, } if an error occurs when requesting to declare the interaction, a standard http status will be retuned to indicate the request was unsuccessful, along with a json response containing additional details to assist with troubleshooting https //docs elevateai com/#qofti \<font color="#3694fc">// \</font> request parameters & code examples { "tab" "examples", "url" "https //api elevateai com/v1/interactions/{interactionidentifier}/ai", "name" "retrieve a punctuated transcript", "method" "get", "request" { "pathparameters" \[ { "kind" "required", "name" "interactionidentifier", "type" "string", "description" "interactionidentifier returned upon successfully declaring the interaction" } ], "queryparameters" \[], "headerparameters" \[ { "kind" "required", "name" "x api token", "type" "string", "description" "valid api key associated with your account for authentication and usage tracking" }, { "kind" "optional", "name" "accept encoding", "type" "string", "description" "recommended for bandwidth optimization, will be 'gzip, deflate, br'" } ], "bodydataparameters" \[], "formdataparameters" \[] }, "results" { "languages" \[ { "id" "wov v6skqlwseavef84vd", "code" "{\n \\"allparticipants\\" {\n \\"enlightenbundles\\" \[\n {\n \\"name\\" \\"string\\",\n \\"models\\" \[\n {\n \\"name\\" \\"string\\",\n \\"score\\" \\"number\\",\n \\"minscore\\" \\"number\\",\n \\"minscoreoffset\\" \\"number\\",\n \\"maxscore\\" \\"number\\",\n \\"maxscoreoffset\\" \\"number\\",\n \\"quartile1\\" \\"number\\",\n \\"quartile2\\" \\"number\\",\n \\"quartile3\\" \\"number\\",\n \\"quartile4\\" \\"number\\"\n }\n ]\n }\n ],\n \\"voiceactivitysegments\\" \[\n {\n \\"starttimeoffset\\" \\"number\\",\n \\"endtimeoffset\\" \\"number\\",\n \\"result\\" \\"string\\"\n }\n ]\n },\n \\"participantone\\" {\n \\"enlightenbundles\\" \[\n {\n \\"name\\" \\"string\\",\n \\"models\\" \[\n {\n \\"name\\" \\"string\\",\n \\"score\\" \\"number\\",\n \\"minscore\\" \\"number\\",\n \\"minscoreoffset\\" \\"number\\",\n \\"maxscore\\" \\"number\\",\n \\"maxscoreoffset\\" \\"number\\",\n \\"quartile1\\" \\"number\\",\n \\"quartile2\\" \\"number\\",\n \\"quartile3\\" \\"number\\",\n \\"quartile4\\" \\"number\\"\n }\n ]\n }\n ],\n \\"voiceactivitysegments\\" \[\n {\n \\"starttimeoffset\\" \\"number\\",\n \\"endtimeoffset\\" \\"number\\",\n \\"result\\" \\"string\\"\n }\n ]\n },\n \\"participanttwo\\" {\n \\"enlightenbundles\\" \[\n {\n \\"name\\" \\"string\\",\n \\"models\\" \[\n {\n \\"name\\" \\"string\\",\n \\"score\\" \\"number\\",\n \\"minscore\\" \\"number\\",\n \\"minscoreoffset\\" \\"number\\",\n \\"maxscore\\" \\"number\\",\n \\"maxscoreoffset\\" \\"number\\",\n \\"quartile1\\" \\"number\\",\n \\"quartile2\\" \\"number\\",\n \\"quartile3\\" \\"number\\",\n \\"quartile4\\" \\"number\\"\n }\n ]\n }\n ],\n \\"voiceactivitysegments\\" \[\n {\n \\"starttimeoffset\\" \\"number\\",\n \\"endtimeoffset\\" \\"number\\",\n \\"result\\" \\"string\\"\n }\n ]\n } \n}", "language" "200", "customlabel" "" }, { "id" "ypthsxrc k8r4z ys8dyf", "code" "{\n \\"errormessage\\" \\"string\\"\n}", "language" "401", "customlabel" "" }, { "id" "cnnwssw8rcabnp3vrvm75", "code" "{\r\n \\"errormessage\\" \\"string\\"\r\n}", "language" "404", "customlabel" "" } ], "selectedlanguageid" "wov v6skqlwseavef84vd" }, "examples" { "languages" \[ { "id" "mvypojsomedfbiykydzmk", "code" "curl location g request get 'https //api elevateai com/v1/interactions/{interctionidentifier}/ai' \\\\\n header 'x api token {your api token}' \\\\\n header 'content type application/json' \\\\\n header 'accept encoding gzip, deflate, br'", "language" "curl", "customlabel" "" }, { "id" "yv chbnqxb5bvb1s8bran", "code" "var request = require('request');\nvar options = {\n 'method' 'get',\n 'url' 'https //api elevateai com/v1/interactions/{interctionidentifier}/ai',\n 'headers' {\n 'x api token' '{your api token}',\n 'content type' 'application/json',\n 'accept encoding' 'gzip, deflate, br'\n }\n};\nrequest(options, function (error, response) {\n if (error) throw new error(error);\n console log(response body);\n});\n", "language" "nodejs", "customlabel" "" }, { "id" "xogqasie93pggzimhomxf", "code" "var myheaders = new headers();\nmyheaders append(\\"x api token\\", \\"{your api token}\\");\nmyheaders append(\\"content type\\", \\"application/json\\");\nmyheaders append(\\"accept encoding\\", \\"gzip, deflate, br\\");\n\nvar requestoptions = {\n method 'get',\n headers myheaders,\n redirect 'follow'\n};\n\nfetch(\\"https //api elevateai com/v1/interactions/{interctionidentifier}/ai\\", requestoptions)\n then(response => response text())\n then(result => console log(result))\n catch(error => console log('error', error));", "language" "javascript", "customlabel" "" }, { "id" "slhowhviy8rm3cgzizyop", "code" "import http client\nimport json\n\nconn = http client httpsconnection(\\"api elevateai com\\")\npayload = ''\nheaders = {\n 'x api token' '{your api token}',\n 'content type' 'application/json',\n 'accept encoding' 'gzip, deflate, br'\n}\nconn request(\\"get\\", \\"/v1/interactions/{interctionidentifier}/ai\\", payload, headers)\nres = conn getresponse()\ndata = res read()\nprint(data decode(\\"utf 8\\"))", "language" "python", "customlabel" "" }, { "id" "mwbl7qxk3ml nottihixq", "code" "require \\"uri\\"\nrequire \\"json\\"\nrequire \\"net/http\"\n\nurl = uri(\\"https //api elevateai com/v1/interactions/{interctionidentifier}/ai\\")\n\nhttps = net http new(url host, url port)\nhttps use ssl = true\n\nrequest = net http get new(url)\nrequest\[\\"x api token\\"] = \\"{your api token}\\"\nrequest\[\\"content type\\"] = \\"application/json\\"\nrequest\[\\"accept encoding\\"] = \\"gzip, deflate, br\\"\n\nresponse = https request(request)\nputs response read body\n", "language" "ruby", "customlabel" "" }, { "id" "ct211nnsbjpxfi bppuel", "code" "var client = new restclient(\\"https //api elevateai com/v1/interactions/{interctionidentifier}/ai\\");\r\nclient timeout = 1;\r\nvar request = new restrequest(method get);\r\nrequest addheader(\\"x api token\\", \\"{your api token}\\");\r\nrequest addheader(\\"content type\\", \\"application/json\\");\r\nrequest addheader(\\"accept encoding\\", \\"gzip, deflate, br\\");\r\nirestresponse response = client execute(request);\r\nconsole writeline(response content);", "language" "csharp", "customlabel" "" }, { "id" "rzv6ygdtkhptdopbyisvu", "code" "\<?php\r\n\r\n$curl = curl init();\r\n\r\ncurl setopt array($curl, array(\r\n curlopt url => 'https //api elevateai com/v1/interactions/%7binterctionidentifier%7d/ai',\r\n curlopt returntransfer => true,\r\n curlopt encoding => '',\r\n curlopt maxredirs => 10,\r\n curlopt timeout => 0,\r\n curlopt followlocation => true,\r\n curlopt http version => curl http version 1 1,\r\n curlopt customrequest => 'get',\r\n curlopt httpheader => array(\r\n 'x api token {your api token}',\r\n 'content type application/json',\r\n 'accept encoding gzip, deflate, br'\r\n ),\r\n));\r\n\r\n$response = curl exec($curl);\r\n\r\ncurl close($curl);\r\necho $response;\r\n", "language" "php", "customlabel" "" } ], "selectedlanguageid" "mwbl7qxk3ml nottihixq" }, "description" "get ai results by id", "currentnewparameter" { "label" "header parameter", "value" "headerparameters" }, "autogeneratedanchorslug" "retrieve a punctuated transcript", "legacyhash" "lteawztq4oznfowi3ncgc" } \<font color="#3694fc">// \</font> response schema schema element type description {participant} object top level for speaker label https //docs elevateai com/transcription features#fdlgr , identifying whether output was determined based on speech across allparticipants or participantone and/or participanttwo {participant}/ enlightenbundles array of objects top level for each eligible ai behavioral model {participant}/enlightenbundles/ name string name of enlighten bundle associated with model, will be customer satisfaction or vulnerable customer {participant}enlightenbundles/ models array of objects ordered list of analysis outputs associated with each available model from bundle {participant}/enlightenbundles/models/ name string name of model {participant}/enlightenbundles/models/ score float overall score {participant}/enlightenbundles/models/ minscore float lowest score calculated throughout interaction {participant}/enlightenbundles/models/ minscoreoffset number time of lowest score calculated throughout interaction {participant}/enlightenbundles/models/ maxscore float highest score calculated throughout interaction {participant}/enlightenbundles/models/ maxscoreoffset number time of highest score calculated throughout interaction {participant}/enlightenbundles/models/ quartile1 float score calculated across first quartile of interaction {participant}/enlightenbundles/models/ quartile2 float score calculated across second quartile of interaction {participant}/enlightenbundles/models/ quartile3 float score calculated across third quartile of interaction {participant}/enlightenbundles/models/ quartile4 float score calculated across fourth quartile of interaction {participant}/ voiceactivitysegments array of objects or null top level for each voice or silence segment {participant}/voiceactivitysegments/ starttimeoffset number start time of segment {participant}/voiceactivitysegments/ endtimeoffset number end time of segment {participant}/voiceactivitysegments/ result string type of segment, will be voice or silence \<font color="#3694fc">// \</font> model scores below are json structures containing the models, score ranges, and their descriptions note the lower bounds are exclusive and upper bounds are inclusive csat model scores \[ { "modelname" "acknowledgeloyalty", "ranges" \[ { "lowerbound" null, "upperbound" 6 158, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 6 158, "upperbound" 2 63, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 2 63, "upperbound" 1 201, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 1 201, "upperbound" 7 954, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 7 954, "upperbound" 90 437, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "activelistening", "ranges" \[ { "lowerbound" null, "upperbound" 0 161, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 0 161, "upperbound" 4 168, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 4 168, "upperbound" 8 332, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 8 332, "upperbound" 14 129, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 14 129, "upperbound" 44 239, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "beempathetic", "ranges" \[ { "lowerbound" null, "upperbound" 1 819, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 1 819, "upperbound" 2 76, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 2 76, "upperbound" 7 965, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 7 965, "upperbound" 15 868, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 15 868, "upperbound" 92 837, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "buildrapport", "ranges" \[ { "lowerbound" null, "upperbound" 3 726, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 3 726, "upperbound" 1 102, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 1 102, "upperbound" 1 893, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 1 893, "upperbound" 8 13, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 8 13, "upperbound" 76 775, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "churn", "ranges" \[ { "lowerbound" null, "upperbound" 1 391, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 1 391, "upperbound" 0 338, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 338, "upperbound" 0 338, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 0 338, "upperbound" 1 208, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 1 208, "upperbound" 7 478, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "complaint", "ranges" \[ { "lowerbound" null, "upperbound" 6 531, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 6 531, "upperbound" 2 926, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 2 926, "upperbound" 0 29, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 0 29, "upperbound" 2 879, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 2 879, "upperbound" 21 566, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "demonstrateownership", "ranges" \[ { "lowerbound" null, "upperbound" 0 152, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 0 152, "upperbound" 3 976, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 3 976, "upperbound" 7 671, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 7 671, "upperbound" 12 841, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 12 841, "upperbound" 39 623, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "effectivequestioning", "ranges" \[ { "lowerbound" null, "upperbound" 0 781, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 0 781, "upperbound" 3 423, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 3 423, "upperbound" 7 412, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 7 412, "upperbound" 13 041, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 13 041, "upperbound" 45 808, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "financialdistress", "ranges" \[ { "lowerbound" null, "upperbound" 2 773, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 2 773, "upperbound" 1 098, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 1 098, "upperbound" 0 252, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 0 252, "upperbound" 0 551, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 0 551, "upperbound" 6 343, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "inappropriateaction", "ranges" \[ { "lowerbound" null, "upperbound" 1 78, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 1 78, "upperbound" 2 584, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 2 584, "upperbound" 6 414, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 6 414, "upperbound" 11 22, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 11 22, "upperbound" 37 563, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "promoteselfservice", "ranges" \[ { "lowerbound" null, "upperbound" 5 401, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 5 401, "upperbound" 1 86, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 1 86, "upperbound" 1 757, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 1 757, "upperbound" 9 594, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 9 594, "upperbound" 139 409, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "setexpectations", "ranges" \[ { "lowerbound" null, "upperbound" 3 394, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 3 394, "upperbound" 0 137, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 137, "upperbound" 3 358, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 3 358, "upperbound" 7 618, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 7 618, "upperbound" 24 802, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "promoteselfservice", "ranges" \[ { "lowerbound" null, "upperbound" 5 401, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 5 401, "upperbound" 1 86, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 1 86, "upperbound" 1 757, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 1 757, "upperbound" 9 594, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 9 594, "upperbound" 139 409, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "updated", "ranges" \[ { "lowerbound" null, "upperbound" 0 31, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 0 31, "upperbound" 2 489, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 2 489, "upperbound" 5 538, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 5 538, "upperbound" 8 988, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 8 988, "upperbound" 25 962, "indexscore" 10, "scoredescription" "strongly positive" } ] } ] sales effectiveness model scores \[ { "modelname" "escalation", "ranges" \[ { "lowerbound" null, "upperbound" 0 034, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 0 034, "upperbound" 0 009, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 009, "upperbound" 0 148, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 0 148, "upperbound" 0 511, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 0 511, "upperbound" 31 828, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "resolution", "ranges" \[ { "lowerbound" null, "upperbound" 1 612, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 1 612, "upperbound" 0 08, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 08, "upperbound" 1 454, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 1 454, "upperbound" 6 443, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 6 443, "upperbound" 25 094, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "sentiment", "ranges" \[ { "lowerbound" null, "upperbound" 0 191, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 0 191, "upperbound" 0 14, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 14, "upperbound" 2 284, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 2 284, "upperbound" 5 471, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 5 471, "upperbound" 14 715, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "acknowledgerequest", "ranges" \[ { "lowerbound" null, "upperbound" 20 964, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 20 964, "upperbound" 9 675, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 9 675, "upperbound" 0 95, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 0 95, "upperbound" 0 218, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 0 218, "upperbound" 13 948, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "askforthesale", "ranges" \[ { "lowerbound" null, "upperbound" 1 509, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 1 509, "upperbound" 0, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0, "upperbound" 0 968, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 0 968, "upperbound" 6 204, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 6 204, "upperbound" 38 935, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "confirmedsale", "ranges" \[ { "lowerbound" null, "upperbound" 6 792, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 6 792, "upperbound" 1 514, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 1 514, "upperbound" 0 071, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 0 071, "upperbound" 7 945, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 7 945, "upperbound" 50 349, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "demonstrateempathy", "ranges" \[ { "lowerbound" null, "upperbound" 0 164, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 0 164, "upperbound" 0 744, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 744, "upperbound" 4 476, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 4 476, "upperbound" 11 334, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 11 334, "upperbound" 41 605, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "demonstrateownership", "ranges" \[ { "lowerbound" null, "upperbound" 0 15, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 0 15, "upperbound" 0 783, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 783, "upperbound" 4 305, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 4 305, "upperbound" 11 842, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 11 842, "upperbound" 39 685, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "likelihoodtobuy", "ranges" \[ { "lowerbound" null, "upperbound" 2 495, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 2 495, "upperbound" 0 09, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 09, "upperbound" 1 083, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 1 083, "upperbound" 5 105, "indexscore" 6, "scoredescription" "moderately positive" }, { "lowerbound" 5 105, "upperbound" 30 162, "indexscore" 10, "scoredescription" "strongly positive" } ] }, { "modelname" "makeaconnection", "ranges" \[ { "lowerbound" null, "upperbound" 2 094, "indexscore" 0, "scoredescription" "strongly negative" }, { "lowerbound" 2 094, "upperbound" 0 032, "indexscore" 4, "scoredescription" "moderately negative" }, { "lowerbound" 0 032, "upperbound" 3 395, "indexscore" 5, "scoredescription" "neutral" }, { "lowerbound" 3 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